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Message 411 of 1,143

Re: McSvHost.exe causes error on Shutdown

I wasn't Attacking you. I have no idea where you got that from.

I just stated that to do an extra step to get the Computer to shut down as it should seems Silly at best!

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Re: McSvHost.exe causes error on Shutdown

Hi n6wk,

Now I understand what you meant. Before I thought you were considering
my tip as if it were the solution to the problem. So I felt offended. Again sorry for the misunderstanding.

As I said in another post: The English is not my first language. But still I want to help.

My intention here is explained in post 430.

Regards

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Message 413 of 1,143

Re: McSvHost.exe causes error on Shutdown

No Problem. I just wanted you to know that I am not unhappy with any of the people on this Forum.

It is McAfee and its lack of support and a fix that is oirritating to me and thousands of others I am sure.

I can only imagine the thousands of users it has lost because of the last few events!

Message was edited by: n6wk on 4/23/10 6:59:13 PM CDT
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Re: McSvHost.exe causes error on Shutdown

n6wk wrote:

  I don't want to have to Open Notepad when I shut down my computer. I want McAfee to work trouble free. After all, that is what I paid for.

I want to be able to click on " Shutdown" and have my computer shut down without any errors. Anythinbg else is NOT acceptable

      Doing what was suggested is like saying, you must open the right hand front car door before shutting off the engine to keep the engine from backfiring...

simply Silly in my opinion.

Message was edited by: n6wk on 4/23/10 5:00:09 PM CDT

There's a saying where I come from....s..t happens.  These things are sent to try us and at least people are trying to help.

If you don't want to try any remedies then that's your prerogative of course.

I've had many similar and even worse issues with other non-McAfee software so it isn't just confined to them.

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Message 415 of 1,143

Re: McSvHost.exe causes error on Shutdown

Ex_Brit,

I should NOT  have to "Try any remedies".

That is McAfee's responsibility. Please telll me why they want the End users to sort this problem out when they are Paying people to write and supposedly fix stuff like this?

Now, if they want to start PAYING me and other s to sort this out, that would be different. The responsiblity should not be on our shoulders. We didn't create and sell this software. They did.

It is irrelevant if other software has problems, we are talking about McAfee here. McAfee is dragging their feet in solving this issue. Also, what they say where you come from really is not important to the rest of us here in my opinion.

Respectfully,

N6WK


Message was edited by: n6wk on 4/23/10 6:10:32 PM CDT
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Re: McSvHost.exe causes error on Shutdown

They are working on it obviously.  There's supposed to be major patch sometime soon.  Meanwhile if it were me I'd be only too glad to try suggestions at solving the issue.

If you want to speak toi McAfee then use the online Technical Support Chat.

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Message 417 of 1,143

Re: McSvHost.exe causes error on Shutdown

Thanks, But I have already been down the Tech Support route ( if that is what you call it) from McAfee.

I'd be better off hanging out at the mall and asking passerbys  for help, in my opinion.

I would be happy to try others suggestions if this were  FREE ware, but since I paid my money for it, is it wrong for me to expect to get what I paid for? A working product without errors??

Thanks for your suggestions to pacify those of us that expect a Working error free product.

You say they are "Working" on it, but do you know that for 100% certain? Who told you they are Working on it?

The Dell laptop computer I have here has had this error for Weeks now and I haven't seen much ( actually nothing)  directly from McAfee to solve it.


Message was edited by: n6wk on 4/23/10 7:00:06 PM CDT
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Re: Update issue reimbursement and apology

RE the update issue this from the Mcafee US web site. If you incur a cost to fix it read the comment re reimbursement and note if you have this issue and your PC was impaired contact Mcafee for a 2year extension of your subscription.

No mention of Somers way to copy a new file over .

If you are currently running Windows XP we recommend checking to
ensure you have the latest security update
.


If you are one of a small percentage of McAfee’s consumer customers who
has an inoperable or severely impaired PC as a result of the faulty file
released earlier this week, we want to sincerely apologize for the
inconvenience.  Our immediate priority is to get you back up and
running.     


Here are the steps you can take.


Step 1 – Locate
a local toll free support number
for your country.  A qualified
technician is standing by to diagnose your computer’s current status and
determine the fastest way to get you up and running again.


Step 2 – If the technician can’t get your system up and running over the
phone, we’ll get you the software to get your system up and running
again.   We can get you the software in one of two methods.  You can
either download
the software fix from a working PC
, or we will deliver a CD to you
overnight.


If you have already incurred costs to repair your PC as a result of this
issue, we’re committed to reimbursing reasonable expenses.  Steps to
process your reimbursement request will be posted in the next few days.
Please check back here in a few days.


Because we value our loyal customers, if your PC was rendered inoperable
or severely impaired as a result of the faulty file released you are
eligible for a two year extension of your existing McAfee subscription
free of charge.  Instructions will be made available during your call
with the technician.   


We’re committed to getting this issue resolved for all our customers
worldwide as quickly as possible.  
   

Message was edited by: Peacekeeper on 24/04/10 2:26:51 PM

Message was edited by: Peacekeeper on 24/04/10 2:27:55 PM

Message was edited by: Peacekeeper on 24/04/10 2:29:39 PM
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Message 419 of 1,143

Re: McSvHost.exe causes error on Shutdown

I read your post 409 I now do have the upgrade to build 580. Last night on shut down i didnt get the error message, but this cannot be guarantteed as it does not always happen. This is my second day 24 apr Sat. so I will see how it goes. I had my pc on for about 2 hours this morning, and as I was not going to be using the pc for approx. 3 - 4 hours, I did shut it down instead of going into standby. I did not get the error.

So I am holding my breadth and will see what will happen this evening. I switch the pc on at approximately 14.15 and it will be on now with a short time in standby until approximately 20.30pm. So see if I get the error message. Will post tomorrow to let you know.

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Re: McSvHost.exe causes error on Shutdown

Hi Nisa51,

I'm waiting your next post, so I will comment.

Have good luck!

Regards

Message was edited by: creature_of_hell on 4/25/10 4:46:21 PM CDT
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