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Re: McSvHost.exe causes error on Shutdown

Actually it is a good idea that when you reinstall you install from the AU servers as they get the fixes 1st up.

Will ask the powers that be re US servers and build 194 in our Monday call

Mullie
Level 7
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Message 1092 of 1,143

Re: McSvHost.exe causes error on Shutdown

how do you force it over to the Aus server.

I am concerned that if it takes this long to do the upgrade how long will it take if a major virus gets out to update us with a fix ?? or are we just always going to be weeks behind all the time. also how is the jump from 131 to 135 ??

angie2601
Level 7
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Message 1093 of 1,143

Re: McSvHost.exe causes error on Shutdown

My Firewall is still on 131 but the security center is at 195. Somer kindly put the test fix on my machine so is it worth doing what Rowdy 11/9/10 & Peacekeeper  (11/9/10) suggested as the test fix does not update firewall or wait  ?

I may need Somer's assistance again if possible.

Thanks

Angelina

Re: McSvHost.exe causes error on Shutdown

Yes appears manual fix is causing issues though no update to firewall since 131. te 135 was the files I hear.

Angie wll ask somer to help you update if you feel you need assistance.

To get aussie server you need to uninstall mcafee via the MCPR removal tool and then reboot and connect to http://home.mcafee.com/Default.aspx?culture=EN-AU

ie go to www.mcafee.com and choose australia at top page. Enter your account and reinstall.

Message was edited by: Peacekeeper on 13/09/10 8:04:55 AM
Deepu_S
Level 10
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Message 1095 of 1,143

Re: McSvHost.exe causes error on Shutdown

Summary

A software update has been released and is being distributed in phases. Until your computer is updated, the following solution might resolve your problem.

Problem

Description
Some McAfee users have reported an error with the McSvcHost service when shutting down their computer. The error is seen for a few seconds, then shutdown continues normally.

NOTE: No data is lost or damaged by this error.

Solution

Step 1 - Disable Access Protection
  1. Double-click the M icon in your taskbar.
  2. Click Navigation.
  3. Select General Settings and Alerts.
  4. Open the Access Protection drawer.
  5. Deselect Use Access Protection.
  6. Close SecurityCenter.
Step 2 - Empty the Hackerwatch Data folder

  1. Navigate to the following folder:

    Windows XP: C:\Documents and Settings\All Users\Application Data\McAfee\HackerWatch\data
    Windows Vista / 7: C:\ProgramData\McAfee\HackerWatch\Data

  2. Delete all the files inside the Data folder.
  3. Restart your computer.
Step 3 - Enable Access Protection
  1. Double-click the M icon in your taskbar.
  2. Click Navigation.
  3. Select General Settings and Alerts.
  4. Open the Access Protection drawer.
  5. Select Use Access Protection.
  6. Close SecurityCenter.

Deepu.

Re: McSvHost.exe causes error on Shutdown

That is an old fix it also only fixs 1 cause of the issue. Many tried it back 1000 pages or so and did not have success. Best to wait for the update the issue is minor and fixed.

Acela
Level 7
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Message 1097 of 1,143

Re: McSvHost.exe causes error on Shutdown

Sorry to post again.

Thanks for the heads up that this suggested fix does not correct the problem.

And although I appreciate Somer emailing me the other fix, it reportedly prevents new updates.

So as you suggest.........best to wait for the corrective update from McAfee.

However, when I think of the amount of personal time I have spent on this issue (searching the web, two unsuccessful consults with McAfee techs via chat line etc.) and the fact that McAfee in a post on 5/10/10 stated patch release in progress......thank you for your patience and cooperation........and  now 4 months later I still have not received the update, I will have to think long and hard when my subscription is up for renewal whether I should use another vendor for internet security.

Re: McSvHost.exe causes error on Shutdown

Ok the fix is live everywhere BUT it depends on who you got your Mcafee from. Those supplied from Mcafee themselves ie boxed from a shop or online should get the fix when you click update.

If you got it from another source ie say dell or your ISP well that changes things as they limit when the update happens . This is out of mcfee's control though they may push for urgent fixes I suppose. A lot of users are still on 10.0 versions so they have slow scanning and other issues. The partners I hear decide when to move to the next patch in this case 10.5 as they QA test the patch themselves.

Re the manual fix we figured out why no update to 135 build for the firewall as the files were numbered 11.5.999 which is ahead of the real build number of 10.5.135 . Thus the updater says cannot put 135 in as 199 above it. Something to remember next time I suppose. So if it worries you reverse the instructions I gave you and delete tthe two files you copied and rename the .old ones to the deleted names. This of course with access protection disabled as mentioned in the notes I sent. reenable access protection and run update it will work

Angie I asked Somer to contact you if she doesn't PM me and I will send you step by step instructions.

Big patch coning within next two weeks fixes several other issues.

Message was edited by: Peacekeeper on 14/09/10 11:40:59 AM
Acela
Level 7
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Message 1099 of 1,143

Re: McSvHost.exe causes error on Shutdown

When I purchased my laptop from Dell in 2005 it came with a 2 year subscription to McAfee. When that subscription expired, I received an email from McAfee asking me if I wanted to renew its software. I subsequently have renewed the subscription annually. I assumed that I was buying it directly from McAfee since the email comes from McAfee NOT Dell. However, when I checked my current subscription at the McAfee website - its says via Dell.

(1) So is Dell aware of the McSvHost.exe error - when I went on the Dell website Dell refers all inquiries regarding McAfee issues to the Mcafee website.

(2) If, and I am not eager to do this, I uninstall and then reinstall the McAfee Security Center, how do I know I will get the new corrected updated version since it is coming from a "partner"?

When I update now all I get is new versions of antivirus software.

This is getting messy - there are many partners - Dell, AT&T, Cox, Gateway, emachines, MSN, AOL .......McAfee should be McAfee (including updates) regardless of where it is purchased......

Re: McSvHost.exe causes error on Shutdown

Now that is a good point. Can you open the security centre and go to navigation and about and tell me what affid number you are showing there. With that I can confirm whose your version is controlled by.

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