Had hoped the "Joy" would last but it was not meant to be. The error reoccurred when I shut down last night, so it only took 3 days since I received the fix with SC 195 & FW 135 for error to recur. I should mention that the Virus Scan Engine & Site Advisor were updated yesterday, so don't know if that could be relevant.
In the meantime, I've shutdown 5 times today with no repeat of error. Will continue to monitor. Have there been additional reports as the fix works its way out to the world or is this still being handled as an "exceptional" condition ? (i.e. what should my next steps be ?) Pls & Tx. GB.
Some techs are contacting a couple posters who reported fix did not work. If they want another case I will add yours.
So far failure is the exception.
Your point about recent update is worth thinking on.
Just curious - has anyone that experienced the error after the update experienced more than once? I got the error on shutdown about 2 days after the update , but never again since then.
I think jmckee is on to something. I've also noticed that it seems to only happen after the next update they get. Something to discuss on today's call I think.
I got the update to the 10.5.195 and firewall 135 on the 18th August, and up to todays date 23 August just about 5 days, I have not seen the shut down error. Hope this is the fixMessage was edited by: Nisa51 on 23/08/10 12:51:22 CDT
Since Somer kindly released the test fix version on my laptop I have not had any error on shut down.
Until last night.
My Total protection told me computer was at risk and to run a full scan. I completed this and there was one update to run too.
All protection came back - PC was protected again etc.
Then upon shut down I got a slightly different error McSV Host
I didn't get the full text but it said 'the exception priviledged instruction occurred 00x000x0e...... (Don't think the number sequencing is right)
showed two options - one was 'click to debug program'
I didn't get the message down in time as the pc went off.
Any advice please.
My security version is 10.5.194.
Angie you still are not up to the 195 version what is your firewall version? I would assume that after the update something happened to cause it again but it will not reoccur till the next update. Unsure here though.