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Reliable Contributor Peacekeeper
Reliable Contributor
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Message 931 of 1,143

Re: McSvHost.exe causes error on Shutdown

Couple thoughts

1 what is the laptop brand?

2 Do a uninstall reinstall as it appears something is amiss. Use a new mcpr download.

3. What version of security centre are you using 10.5.194 latest.

4 You can try chat and ask for escalation . I have passed this up our line as well

Mezzy
Level 7
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Message 932 of 1,143

Re: McSvHost.exe causes error on Shutdown

Hi All.

Just to let you all know that last night 22nd July my main pc updated to the lasest version 10.5.194. And on 1st shutdown since the update, no issue.

However, my netbook was also on at the same time that my main pc got the download, however my netbook did not recieve the download, and this is on the same network as the main pc, only difference is my main pc is wired, and my netbook uses wireless from the router.

Is there any reason for this? I know peacekeeper said the downloads come in sections to stop overloading the server, but surley my main pc, and netbook would of had the update the same time if the update was sent to my network / server.

Thanks Mezzy.

on 23/07/10 10:00:59 IST
edufrnslv
Level 7
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Message 933 of 1,143

Re: McSvHost.exe causes error on Shutdown

Dear All,

One day my Windows XP notebook got a new mcAfee automatic updated version going from the Internet Security (v9.0) to the new version 10 of the McAfee Total Protection software...

..one interesting thing that happen was that another desktop PC what was running and on at home connected to the same network did not update when mine notebook unit did it. I called McAfee Help Desk 0800 number and they explained me that this is a normal situation

From that single day my notebook, got a problem.

I will describe it: everytime I had to reboot or shutdown Windows XP (professional) I had a "blue screen" during the end of shutdown with some warning message of  fatal error thus holding and freezing my PC from working, except if I hold the shutdown button for a few seconds to release it:

Error  IRQL-NOT_LESS_NOR_EQUAL Stop: 0x0000000A (ox000000b0, 0x00000002, 0x00000000, 0x804EF424) Phisical Memory Dump.

Few weeks later then my desktop PC Windows XP based suffer the McAfee automatic updating process. Do you know what happen to it, well, this PC started to present the same problem and same message of error! Interesting to see was that in this notebook the McSvHost was presented as a previous error message before the blue screen are presented that I did not realized in my notebook shutdown process

Any comments from McAfee?

 

SPyron
Level 12
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Message 934 of 1,143

Re: McSvHost.exe causes error on Shutdown

Hi,

   I've done a little research on your error: Error  IRQL-NOT_LESS_NOR_EQUAL Stop: 0x0000000A

Generally, this type of error is caused by a bad hardware driver. It's possible your system drivers aren't all up to date, or there's a problem with one of them, and that didn't become obvious until a major application was uninstalled and a new one installed (like your anti-virus software).

If you're still getting the blue screens, try disconnecting all external hardware (any USB stuff), restarting, and running a Windows update.

Regarding McSvcHost errors, I don't have anything new to report, but a lot of very interesting things have happened in the last week and we hope to have some news very soon.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
jmckee
Level 10
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Message 935 of 1,143

Re: McSvHost.exe causes error on Shutdown

I also got the update to 10.5.194 on Thursday night. So far , so good. No shutdown errors.

poodles5
Level 7
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Message 936 of 1,143

Re: McSvHost.exe causes error on Shutdown

My update came thru this morning-

Graffin75
Level 7
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Message 937 of 1,143

Re: McSvHost.exe causes error on Shutdown

ASUS K50ID Laptop (I connect to the internet via ethernet on my PC and wi-fi on my laptop & PS3).

It came with a Trend Micro trial (which I didn't even run)... so I just uninstalled that, along with a whole heap of other garbage and demos that were on there, rebooted, logged into my McAfee account, downloaded and ran the installer from there.

Yes, I have the very latest build (10.5.194) on both my desktop and laptop.

- Desktop... it has improved somewhat. The dialog box used to pop up every single time I shutdown. Now i'd say it happens every 2 or 3 shutdowns.

- Laptop... seems Windows 7 is a lot better at dealing with it. I've only *noticed* the error twice so far. That's probably because the error notification is a lot more subtle and it shuts the process down a lot faster. It's still very slow at "kicking in". There is still a couple of minutes where the action center flag has a red cross on it and if I read the notifications, it says I appear to have no anti-virus, no anti-spyware and no firewall installed/running. A couple of minutes later, the red cross disappears and apparently everything's as it should be.

In the case of my desktop, as my very first post reported... it's more of a nuisance than anything.

In the case of my laptop, if that leaves me open to hacks/attacks for those couple of minutes that it takes for the OS to recognise McAfee's there, then McAfee isn't doing its job (i've downloaded ALL of the updates for Windows 7 Pro 64-bit).

Seriously, how many more users need to come forward to tell you guys that there is a problem with the McSvHost.exe service/process?

If it wasn't required in previous builds of McAfee products, is it really required now?

Couldn't the software be patched so the McSvHost.exe is no-longer needed and removed?

I know of dozens more users who are experiencing similar issues and errors with McSvHost.exe, but I guess not everyone comes onto these forums. They either ignore the problem or switch programs... and i'm inclined to go with the latter.

I know you guys have been helpful. I've done the whole uninstall/reinstall with the latest MCPR downloaded from the McAfee site, posted on here, spoken with tech support, but here I am with the same problem over 5 months since I first reported the issue, and now on another PC with a completely different operating system.

Sorry guys. I think it's time to change.

Re: McSvHost.exe causes error on Shutdown

I also got the update, but the problem is not fixed.

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Kidd
Level 7
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Message 939 of 1,143

Re: McSvHost.exe causes error on Shutdown

Just to throw a spanner in the works, last week I decided to uninstall all McAfee and just install SiteAdvisor.

I now use:-

McAfee SiteAdvisor

Avast Free 5.0.594

Malwarebytes Pro 1.46

Superantispyware Pro 4.41.1000

Pc Tools Firewall Plus Free 6.0.0.88

Win XP Pro SP3

2g Ram

Twice now over the week I get the shutdown error with 'FWService.exe' replacing 'McSvHost.exe'


Kilroy
Level 7
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Message 940 of 1,143

Re: McSvHost.exe causes error on Shutdown

Is it possible that the root cause of this problem is virus or something to that effect that is not being detected McAfee Antivirus?

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