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Message 691 of 1,143

Re: McSvHost.exe causes error on Shutdown

cburrows wrote:

You can turn off Auto-Renewal yourself without a phone call.  Just right click on your McAfee icon and select "open McAfee Internet security".  Click on "Subscription" at top of page. Click on my account, this will open a browser to log into your account (if you don't have an account, you will have to register to get one).  After logging in click on "Auto-Renewal Settings" near the bottom of the page.   You now have the option of turning Auto- Renewal on or off.  Ignore the annoying video trying to get you to keep it turned on and click to turn it off.  That's it, now after logging out you can expect an email shortly trying to get you to turn it back on.

Message was edited by: cburrows on 5/15/10 11:01:43 AM CDT


Unfortunately I cannot see where to turn the auto-renewal off! I have logged in and gone to My Account, Clicked on the Auto-Renewal Settings, I have the video at the top of the screen and this below it,

Auto-Renewal automatically renews your subscription 30 days before it expires to ensure that your protection is never interrupted. Learn More

You can turn Auto-Renewal on for the subscriptions listed on this page.

McAfee recommends that you keep Auto-Renewal on so that you’re never without protection. If you want to turn Auto-Renewal off, contact Customer Service

I dont see no where to turn it off only to contact Customer Service. perhaps mcAfee have now stopped this!!!!

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Message 692 of 1,143

Re: McSvHost.exe causes error on Shutdown

Reply to Nisa51 - I don't know why you are having the problem not being able to turn Auto-Renewal off,  I just went back into my account and it is as I told you except mine now has only the option to turn it back on (see snapshot in attachment).  I will not turn it back on in case good old McAfee has made some changes not allowing people to turn Auto-Renewal off.  Has any body else had the problem of not being able to shut Auto-Renewal off???

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Message 693 of 1,143

Re: McSvHost.exe causes error on Shutdown

cburrows wrote:

Reply to Nisa51 - I don't know why you are having the problem not being able to turn Auto-Renewal off,  I just went back into my account and it is as I told you except mine now has only the option to turn it back on (see snapshot in attachment).  I will not turn it back on in case good old McAfee has made some changes not allowing people to turn Auto-Renewal off.  Has any body else had the problem of not being able to shut Auto-Renewal off???

I think McAfee must have turned that feature off now cburrows. damnation!!!

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Message 694 of 1,143

Re: McSvHost.exe causes error on Shutdown

I think to blame the OS is a disgrace and infuriating. XP is a well established version of Windows and Mcafee products have run on this platform for many years without this issue.   I think this attempt to deflect blame has irritated a number of affected users following this thread.

In addition, to suggest that other software will also have this problem is a joke.  Its a bit like going to a Ford garage and saying that your engine has a problem, only to be "reassured" that all car manufacturers have engine problems.  Oh, its probably your driving style thats to blame, our engineering is flawless.

Mcafee need to take ownership of the problem by (1) accepting 100% responsibility (2) offering a set date for resolution.  If the date for resolution is missed, a full refund should be offered to all customers without restriction.

I have so much respect for some of the technical helpers on this forum (Peacekeeper, Ex_Brit, etc) who have tried to help at their own personal cost in time and money and taken some flak from angry end users in the process

If Mcafee had an ounce of their drive to find a fix, we would not be talking about the shutdown error any longer!

Message was edited by: drewb on 15/05/10 09:30:06 CDT
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Message 695 of 1,143

Re: McSvHost.exe causes error on Shutdown

Not a problem

I had to have windows completly reinstalled at a shop after  McAfee first trashed my laptop I then put on basic programs and get the shutdown problem,

If McAfee cannot replecate this just SEND ME A NEW LAPTOP and you can have my old laptop with the problem

also I believe that you are paying out for repairs in the USA when will you start in Europe ?????

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Message 696 of 1,143

Re: McSvHost.exe causes error on Shutdown

Hi All,

Mullie - I had similar problem with my desktop - had to get windows reloaded.  I was getting the closedown message afterwards but haven't had it for over a week now.

When the gentleman from McAfee contacted me, he said to keep an eye on the website for instructions for claiming.  I have already put a claim several days ago and I'm in the UK.

Even so I did get an email from McAfee a couple of days ago to apply for a refund.

Also regarding this auto-renewal, I have it switched off but I can see it still, so no idea why others cant.

Regards to all

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Message 697 of 1,143

Re: McSvHost.exe causes error on Shutdown

saab900 wrote:

Also regarding this auto-renewal, I have it switched off but I can see it still, so no idea why others cant.

Regards to all


I have now got it turned off. To turn it off you have to contact Customer Servers, but you can turn it on from the web page it gives you that option to do so, but not the other way round.

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Message 698 of 1,143

Re: McSvHost.exe causes error on Shutdown

Reply to Nisa51:

I don't really understand why you had to call customer service to turn off your Auto-Renewal.  I was able to turn it off on-line at my account as I know many other customers did the same  Maybe eliminating the turn off option was just recently done by McAfee.  If they did do this, it was probably because so many were turning it off and they are afraid of losing a lot of customers like myself.  I hope when you called customer service that you told them exactly why ( the McSvHost.exe error) you were turning it off.  They need to know how dissatisfied we are with there McAfee 2010 product!!!

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Message 699 of 1,143

Re: McSvHost.exe causes error on Shutdown

Yes I did tell them why and said it is not compatible with windows xp as it is not.

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Message 700 of 1,143

Re: McSvHost.exe causes error on Shutdown

For the past several days I have been reading the posts on this board as I, too, have been experiencing the dreaded McAfee-2010-related error on shutdown. It happened almost every time I shut the computer down since McAfee installed the 2010 version via an update. However, three days ago it occurred to me that if the problem was caused by the McSvHost.exe application not terminating completely prior to Windows shutdown, then maybe I should terminate it manually prior to shut down.  Hence, three days ago I opted to open Task Manager to terminate the application prior to shutting the computer down. I've done that every time I turn off the computer (which is several times a day) since May 13 and am pleased to report that the shut down error --knock wood--- has not re-occurred. The error has not reappeared in spite of McAfee's occasional updates. If you wish to try it, do the following prior to shut down:

CTRL/ALT/DELETE -- to open Task Manager.


Under "Processes" find the McSvHost.exe file.


Highlight it and click on "End Process."


A window opens seeking verification that you wish to terminate the application.


Reply "YES" and wait a couple of seconds before the "McSvHost.exe" file disappears.


Shut down the PC the usual way.

I trust this will be of assistance. Assuming the error does not reappear, this will be my way of dealing with the problem until McAfee debugs the 2010 software (if ever).

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