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Message 681 of 1,143

Re: McSvHost.exe causes error on Shutdown

SPyron wrote:

drewb,

   To correct some misinformation here, this isn't a detection issue. Your point 1 is not related to the issue you're reporting, namely that nothing is detecting mcsvchost as a virus. You have combined two unrelated issues in your point 1.

   To address point 2, one of the very likely causes of this issue is a 'race to shutdown'. By this I mean that some OS process is closing down before others can. What this means is you could get this error with any application put in this position; it just happens to be ours this time. We work the issue because, bluntly, it's easier to change a program than an operating system, but the fix to this issue may well mean changes to the OS instead of our app (such as extending times in the registry etc). What this means is that the OS could also be partly responsible, as it's inability to correctly order the shutdown processes and allocate the needed time for each could also be causing this issue. It also means that reinstalling is a good troubleshooting step. When you uninstall the app, restart, and reinstall, it is possible the app will load it's service in a different order, and the issue could be resolved by that. If it doesn't work, than it doesn't wrork, but it's still a good place to start.

There's a lot of heat on this issue, and a lot of attention to resolving it internally. But there's also a lot of misinformation out here. Just trying to help clear it up. To reassure everyone, this issue is not causing anyone to lose data or damaging computers. It's not putting you in an unprotected state. The issue described in this thread is an error at shutdown that a service did not end in a timely fashon, properly, or could not end. Clicking OK and hitting the power button will safely shut the computer down.

Hi Somer,

My response to Nisa was with regard to UK trading standards probable opinion of the Mcafee product we have purchased.  Therefore, this is with regard to Mcafee 2010 Internet Security as a full package, not just isolated errors.  Are you aware of the details of the Sales of Goods act 1985 under UK law?  Anyone in the UK at this point, who requests and is refused a refund, could easily take Mcafee to the small claims court, obtain a refund and hold Mcafee responsible for all court costs.

Are you denying that the 2010 roll out and subsequent update did not corrupt some users operating system to the point where a full reinstall was required?  This WAS caused by Mcafee software.

I never said that mcsvhost.exe shutdown error is causing people pc's to break or that it left them unprotected.  Nonetheless, the product is currently sub-standard as has caused some more serious issues than mcsvhost.exe shutdown error since its introduction.  The fact that Mcafee are reluctantly offering some customers a full refund on repairs is proof of this.

Also, some people are having problems getting the files to update regulary due to the 2010 version wanting the pc inactive prior to installing them.  As a consequence, the updates are not being installed as they should be for all users.

Therefore, the Mcafee 2009 product that I purchased (with many others) and upgraded to 2010 without any consumer interaction fails on the two main points of purchase under uk law (Is it of Merchantible Quality? Is it fit for purpose?)

If you think I misled people under the mcsvhost.exe error, fine correct any misunderstanding.  It doesn't stop the 2010 product in its entirety falling far short of what consumers have a right to expect.

Please stop trying to blame the OS (e.g Windows XP).  Your software is advertised as compatible with XP.  It should have been written to ensure Mcafee program closes down prior to Windows.

The sooner Mcafee as a whole stops making excuses, the quicker the process to fix the problem.

I am one of the lucky ones, I only have the shutdown error.  Thankfully, the more serious errors have passed me by.  Anyway, I have had enough.  I am switching supplier as of today.

Mcafee 2010 isnt good enough for me and I've wasted enough of my life trying to fix it / waiting for a fix.

Drewb

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Message 682 of 1,143

Re: McSvHost.exe causes error on Shutdown

This was probably XP's fault as well as it did not affect Windows Vista or Windows 7.

http://www.zdnet.com.au/mcafee-update-causes-windows-xp-crashes-339302603.htm

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Message 683 of 1,143

Re: McSvHost.exe causes error on Shutdown

Hi Drewb,

   The issue reported behind the link you posted is not related to the issue in this thread. The filenames are similar, but not the same and not produced by the same company. The issue you linked is absolutely our problem, and that's why we're offering subscription extensions and some reimbursement of repairs.

I apologize if you took my previous post as an excuse. I was just trying to clarify the issue this thread refers to and help out.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 684 of 1,143

Re: McSvHost.exe causes error on Shutdown

Somer

   To address point 2, one of the very likely causes of this issue is a 'race to shutdown'. By this I mean that some OS process is closing down before others can. What this means is you could get this error with any application put in this position; it just happens to be ours this time. We work the issue because, bluntly, it's easier to change a program than an operating system, but the fix to this issue may well mean changes to the OS instead of our app (such as extending times in the registry etc). What this means is that the OS could also be partly responsible, as it's inability to correctly order the shutdown processes and allocate the needed time for each could also be causing this issue. It also means that reinstalling is a good troubleshooting step. When you uninstall the app, restart, and reinstall, it is possible the app will load it's service in a different order, and the issue could be resolved by that. If it doesn't work, than it doesn't wrork, but it's still a good place to start.

If this is Mcafee's answer to this shut down error and saying that the OS could also be partly responsible!!! and may well mean changes to the os instead of our application. Lord above, I bought the McAfee programme as it was supposed to be xp compatible, and now you saying have to change something in my os registry just to suit your programme.      FORGET IT MCAFEE

I am well and truly fed up to the back teeth of Mcafee saying this and saying that, why should we change our registry to suit your programme, this should be the other way round. And yea UK Trading Standards as stated in earlier post is quite right, they would have a field day on this.

I think I have had more than enough of this now, it seems to me that McAfee are not going to do anything about this whatsoever, not even a roll back to a programme that worked with no problems. This programme does not work FULL STOP and yea if I sound somewhat mad. I am extremely annoyed at McAfee to boiling point now.

As trading standards say a full refund or a replacement, the replacement being 2009 programme! Its as simple as that.

As regards to uninstall and installing. I have done that around 4 times.

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Message 685 of 1,143

Re: McSvHost.exe causes error on Shutdown

I have to somewhat agree with your point re. SPyron’s comments on OS culpability.

The XP OS was already out there with whatever existing “shutdown processes” fully capable of accommodating the Mcafee 2009 version (i.e. correctly ordered shutdown, appropriate time allocated, one assumes, based on the absence of said “McSvHost.exe causes error on Shutdown” error.

The XP OS “failed?” in this ability when Mcafee 2010 was introduced? because ? Mcafee 2010 had different requirements not accommodated in the XP OS ? & this was going to be accommodated how ???? Shouldn’t Mcafee 2010 be accommodating the existing Operating Systems & not vice-versa? Perhaps SPyron didn’t mean exactly how this sounded.

In any case, I’ve cancelled my auto-renewal. I have some time yet to consider but some of the feedback I’ve seen confounds logic & I’m no longer sure what if anything is Mcafee’s understanding of this (possibly) minor problem. My concerns relate to the next “major” problem (given a recent event) & how it will be handled based on what’s happening here. Pity ! With a few blips, not a bad product till now but it has me nervous & my “Security Product” shouldn’t make me “nervous”.

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Message 686 of 1,143

Re: McSvHost.exe causes error on Shutdown

georgieb wrote:

I have to somewhat agree with your point re. SPyron’s comments on OS culpability.

The XP OS was already out there with whatever existing “shutdown processes” fully capable of accommodating the Mcafee 2009 version (i.e. correctly ordered shutdown, appropriate time allocated, one assumes, based on the absence of said “McSvHost.exe causes error on Shutdown” error.

The XP OS “failed?” in this ability when Mcafee 2010 was introduced? because ? Mcafee 2010 had different requirements not accommodated in the XP OS ? & this was going to be accommodated how ???? Shouldn’t Mcafee 2010 be accommodating the existing Operating Systems & not vice-versa? Perhaps SPyron didn’t mean exactly how this sounded.

In any case, I’ve cancelled my auto-renewal. I have some time yet to consider but some of the feedback I’ve seen confounds logic & I’m no longer sure what if anything is Mcafee’s understanding of this (possibly) minor problem. My concerns relate to the next “major” problem (given a recent event) & how it will be handled based on what’s happening here. Pity ! With a few blips, not a bad product till now but it has me nervous & my “Security Product” shouldn’t make me “nervous”.


I Couldn't agree more it makes me far too nervous now, I certainly not going to auto renew. Had a word with some of my friends who have McAfee and have not upgraded yet, they have seen all this thread and they have now cancelled, and looking elsewhere. And McAfee if you think this is damaged reporting this and i think the boot is on the other foot. and you only have yourself to blame. Messing around with registry is not a good thing at all, this makes more than nervous to think what the next update and upgrade will do to my PC. The more I talk and think about i will uninstall for good.

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Message 687 of 1,143

Re: McSvHost.exe causes error on Shutdown

Suggestion to all -

Go to Auto-Renewal in your account and make sure you turn it off.  This gets the attention of McAfee and they will send you an email saying you should leave it turned on or you will have to renew your subscription manually.  Maybe if enough subscribers do this they will get the message that people are unhappy and have a problem with there product.  I turned mine off and received the email the same day with detailed instructions on how to turn it back on.  If only we could get that kind of attention with the McSvHost.exe error!

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Message 688 of 1,143

Re: McSvHost.exe causes error on Shutdown

Pity you cannot do it yourself, still have to email or chat to McAfee,. anyway I sent an email in to turn it off

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Re: McSvHost.exe causes error on Shutdown

I found this community after installing MTP 2010 and experiencing the shutdown error everyone is talking about.  I have run McAfee for quite a few years now and have not experienced any major problems.  I hope this is not the beginning of headaches.  I am running XP SP3 and not likely to change to Windows 7 anytime soon.  I would like to mention that before switching to McAfee I had been using Norton and had major problems with my system hanging on shutdown.  My Windows account was damaged so badly I had to re-install my system and applications.  As a precaution, I began to always log off before shutting down.  I am not certain this is going to be a helpful practice, now, since the error seems to pop up when I am attempting to log off.  I look forward to a resolution to this problem from McAfee.

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Message 690 of 1,143

Re: McSvHost.exe causes error on Shutdown

You can turn off Auto-Renewal yourself without a phone call.  Just right click on your McAfee icon and select "open McAfee Internet security".  Click on "Subscription" at top of page. Click on my account, this will open a browser to log into your account (if you don't have an account, you will have to register to get one).  After logging in click on "Auto-Renewal Settings" near the bottom of the page.   You now have the option of turning Auto- Renewal on or off.  Ignore the annoying video trying to get you to keep it turned on and click to turn it off.  That's it, now after logging out you can expect an email shortly trying to get you to turn it back on.

Message was edited by: cburrows on 5/15/10 11:01:43 AM CDT
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