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Message 631 of 1,143

Re: McSvHost.exe causes error on Shutdown

Application Hang

Fault Bucket 1180947459.

all I can see on the description is Application Error

Faulting application McSvHost.exe, version 1.0.180.0, faulting module McSvHost.exe, version 1.0.180.0, fault address 0x0001efe2.

MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Message was edited by: Nisa51 on 12/05/10 02:22:11 CDT

It wont let me say the last word, Bu     ck     et

Message was edited by: Nisa51 on 12/05/10 02:23:20 CDT
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Message 632 of 1,143

Re: McSvHost.exe causes error on Shutdown

As regards Cburrows post about getting rid of ALL mcafee software, then reinstalling fresh mcafee, seems to have fixed his/her issue.

However, on my netbook I did a "COMPLETE" reinstall of windows, using the acer "E-Recovery" application thats loaded on most acer netbooks from new, which formats the hard drive, and reinstalls windows/drivers back to factory settings.

This in my eyes SHOULD remove ALL old traces of mcafee products (2009) in my case.

I then did a fresh install of mcafee 2010 from my mcafee account, only to find the error returned after a few days.

So in my opinion, Cburrows's fix might just be luck.

As on my netbook (nothings changed recently) but went for 5-6 days without the error, then it returned, now happenings every shutdown.

Mez.

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Message 633 of 1,143

Re: McSvHost.exe causes error on Shutdown

Mezzy,

That disk you used to reinstall your programs is not an actual install disk.

That's the fundamental problem with purchasing computers from Dell, Staples and other such retailers rather than a licensed computer and software sales retailer.

The disk you used is a start-up disk which is used to reach a portion of the DOS, opening files to install partial operating systems and trial version software. Once the computer is connected to the internet, Windows Update [or the Apple Update] will automatically install the complete operating system. Likewise, any trial version software for which you paid to upgrade, will update too.

You pay a few hundred dollars for hardware and dozens of dollars for incomplete software -- and you get screwed whenever there is an operational event.

You pay a thousand dollars for hardware and a few hundred dollars for software, you can format your drive and begin as new so long as the hardware is intact. Even then, replace the hardware, you still have the software to install.

Keep your hardware clean and undamaged; likewise, keep your software in a secure location... and always remember to regular back-up your personal files and keep them secure.

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Re: McSvHost.exe causes error on Shutdown

Thanks probably another issue but in case of use passed it on. Re editing remaining bits out of the registry I'd rather pass on saying how as if you do not know and keep your wits about you you can make a mess. I also refrain from using registry cleaners (my preference)

Mezzy yes I have seen that also that is why I was sceptical re issue being fixed but remember my daughters PC is clean as is my PC I setup last week. So it is possible so best to wait and see if CB won the lotto....

Message was edited by: Peacekeeper on 12/05/10 7:27:45 PM
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Message 635 of 1,143

Re: McSvHost.exe causes error on Shutdown

I removed all the McAfee stuff via Control Panel.  Then I downloaded MCPR and ran that.  Finally I re-installed the McAfee stuff from my Account page.

This got rid of the message on startup telling me that the Backup/Restore program had been uninstalled but it did not eliminate the error on shutdown.

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Message 636 of 1,143

Re: McSvHost.exe causes error on Shutdown

I have also run "Windows Live One Care Safety Scanner" and it returns two registry errors it can’t fix:-

HKLM\Software\McAfee\MSC\NMC\Url

HKLM\Software\McAfee\MSC2056\NMC\Url

Seems strange…! 

A few days ago it only found the first of these..!

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Message 637 of 1,143

Re: McSvHost.exe causes error on Shutdown

When this problem first came to our attention, we identified the cause and released a fix for that in April.  However, since it obviously didn't resolve the issue for everyone, we have gone back to the drawing board and have since realized that this issue has multiple causes.

A major problem with diagnosing this issue has been that it does not occur on every XP system.  For example, I run our products on different fully-patched XP systems and I have yet to see it happen.  We've tried reproducing it (as Peacekeeper and several of our developers and technicians have) on multiple XP machines and so far we cannot force the problem to occur, so we've had problems getting a problematic machine to run process scanning tools (like process explorer) and other diagnostic tools.

We've since collected logs from several systems with the problem (some from people in this thread) and believe we have found another cause and are working on that.

Also, as of this month, this issue has gained some high profile attention, mostly due to this thread.  Specifically, it's been pushed to the developers and more importantly, the decision makers.

I'll update this thread when I hear what progress is being made.

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Message 638 of 1,143

Re: McSvHost.exe causes error on Shutdown - Error has returned

Wow, did we actually get a reply from McAfee about the problem?  Yes, as all have told me, finally on day four since my clean reinstall of McAfee the error McSvHost.exe has returned when I recently shutdown my PC.  Sorry to all who I got excited with the hope of a fix.  I am encouraged though, at least we have finally got thru to McAfee with all our posts and they are working on the problem (ref. Steerpike_ca May 12, 2010).  Keep this post going and maybe we will get that fix soon.

Question to Steerpike_ca - why not allow everyone that wants to, roll back our McAfee 2010 subscription to McAfee 2009????

Message was edited by: cburrows on 5/12/10 11:03:36 AM CDT

Message was edited by: cburrows on 5/12/10 11:04:06 AM CDT
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Message 639 of 1,143

Re: McSvHost.exe causes error on Shutdown - Error has returned

That's a good question cburrows, and we've been wrestling with getting an answer.  Specifically, we have been arguing for months to get a functionality to allow people to go back to the previous version (in this case, the 2009 product) and stay there until we knew their issue was resolved (at which point they'd go back with the regular customers that get the auto-upgrade).  So far no luck, but we haven't given up.

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Message 640 of 1,143

Re: McSvHost.exe causes error on Shutdown

Perhaps, you should focus your attention on computers with multiple user accounts but only one user with [Windows] "Administrator" access.

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