McAfee did try to contact me midweek but I was at work.
Not long after my last post a gentleman from McAfee phoned me.
Explained I had to keep checking the website regarding reimbursement etc.
I'm in a job which receives complaints, a common one is about not keeping customers updated.
As a complaint officer, I always ensure I give regular updates to customers whose complaints I'm assigned to.
Glad to see McAfee does as well - very very important.
I use to work on ICL mainframes as operator then main programmer and it is possible for a fault to develop which can be diffiecult to tie down.
My PC crashed on the Wednesday, couldn't do a thing with it and I couldn't even reinstall windows or anything,
I had to take it to a repair shop in the end and they reinstalled windows for me.
I appreciate people being frustrated as I have been but these things do happen.
I've still got trust in McAfee to get it sorted and do the right thing for its customers.
Oh, and to confirm, the problem is not restricted just to Total Protection as I have Internet Security.
So, I opened a request at McAfee.com to get a refund for my Virus Scan Plus.
I get back an answer telling me how to fix the 5959 dat error.
Also, they told me I could go to>>> and gave me links for tech support (again????) on the McSvhost.Exe error, despite fact I told them I had spent hours with tech levels at 2.5.
...however, they are working hard to resolve this issue.
Sorry, we can't give you a refund since you failed to contact us re this problem within the thirty day of purchase period.
How automated, or unresponsive could they be???
Forget it. I'll never go back to them.
Essentially they are saying.
Start over with tech, fix the 5959 with these solutions, and sorry, no refunds.
Terri your refund is because of the mcsvhost issue wan't it? This thread getting confused with update issue posts in it as well.
Mcafee does have a 30 day refund window and if the reason was mcsvhost and you left it past 30 days Mcafee is just following their set rules. I wonder why everyone is stressing about the shutdown error as watching it it adds 10secs to shutdown sequence and my Son in Laws PC has probably had it for ages but he never saw it as he shut pc down then turned off the Monitor and left the room as his normal shutdown method. It seems it is caused but a couple of issues.
Mcsvhost is tied into many of Mcafee products not just Antispam.
WE mods are always stirring Mcafee to keep us updated on these issues and presently they are looking at a possible cause.
I don't care about McAfee adding 10 secs to the shutdown sequence, what annoys me is that I'm left with a blank/white gui that I cannot see or control what McAfee is doing on one of my pc's.
That's the annoying thing.
Usually this is a corrupt install fix is uninstall via MCPR too; (in useful links tab above) and reinstall. Before reinstalling try resetting Internet Explorer to defaults.
Other cause is a clash with another installed or not correctly uninstalled Antivirus software.
Before you look at this try the MVT (Virtual Technician ) program available in the Technical Services link also above in Useful links. It may fix it.Message was edited by: Peacekeeper on 9/05/10 8:47:19 AM
The e-mail could have been interpreted in several ways...30 days from subscription renewal (last October, 09)?
Thirty days since McSvHost.exe problem (which I did report through chat immediately and assumed since they spent hours with shuffling me from basic level to Dinesh)?
This problem is still not resolved and from their links they are asking me to start all over again.
Then, the other problem the dat problem, I got just before I finally uninstalled McAfee for the final time. They were offering a fix for that.
Sorry, no refund.
Guess what...I really don't care. Well worth it to let it run out and just not come back. Service on this has been very time consuming and part of an end-user, Me.
The e-mail that was given to me for followups after I spoke twice with Dinesh, apparently is useless, since I sent a long e-mail to whoever that is and received absolutely no response to the e-mail. Not even a "thank you for your help so far...we hope to resolve this."
No response. Zip. Now they want me to start over.
Sorry. Just bad customer service IMHO.
I realize this thread is for McSvHost.exe only, but the other problems have been discussed and I asked for my refund based on multiple unresolved problems...indicating that before my computer crashed completely, I wanted a refund.
NOPE, none of that works either. i did an uninstall, ran the cleanup tool, then reinstalled and i have no other anti virus program running. MCAFEE NEEDS TO GET OFF THEIR BUTTS and fix this. I am already looking for my new anti virus software and I assure you, it won't have any of the following letters in it; mcafee. I say what runs on my pc, errors or whatever....not them.Message was edited by: wolfsumoto on 5/8/10 6:10:21 PM CDT
Well, luckily for me, my Mcafee sub expires in two weeks. Just had my renewal notice from Mcafee.
I will be moving to another supplier. Mcafee dont care about their customers. I doesnt matter if its just " an irritating message", it is still unacceptable. Add to that, the other issues, including causing peoples pc's to stop working and its a no brainer.
While issues, including this one remain, I will always worry what might be around the corner.
In addition, 2010 seems to be more cpu hungry, the very reason I switched from Norton to Mcafee.
Hope they fix it eventually, they owe it to their customers, without them Mcafee will cease to exist.
Re GUI display. McAfee uses modules from Internet Explorer for display purposes and your problem is most likely linked to this. Go to IE tools>internet options>general tab>accessibility and make sure the "ignore" options are not checked. Also look at the "colors" option to the left of accessibility and make sure no strange settings exist. This navigation is correct for IE 8, but from memory, I think it was the same for previous versions. You may need to restart your machine for McAfee to pick up the new settings.
I had a pop up windows showing to upgrade McAfee Virus Scan Plus. I though it’s a fix for this problem from McAfee. Therefore I click on upgrade icon. After the upgrade process the system restarted and every thing is freeze. Then I look at task manager the CPU utilization is about 3 to 5 %. I think some tasks are interlocking each other. Then I decide to roll back to system before McAfee upgrade, every thing went back normally. I will like to find out the upgrade is it come from McAfee or other form of malware. Please advice.