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Re: McSvHost.exe causes error on Shutdown

As this change(ok they reduce the setting) is done by users trying to speed up shutting down  xp, the setting will not hurt anything but I asked for someone who is used to changing registry settings to try it. Without testing on a PC that this is occurring I cannot help. It is better than waiting that is why I got 2 posters to try the beta. Proved not the solution thus this thought.

2009 roll back not on but they are thinking about it or the keeping of 1 server at the old version for future releases but I was told that it is a big job.  (just repeating what I was told)

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Message 472 of 1,143

Re: McSvHost.exe causes error on Shutdown

Peacekeeper,

All these assorted requests for volunteers:  does that mean that among all of the McAfee technical staff, there is not one single individual capable of doing the testing and observing the results? Not one capable of loading XP/2 and XP/3 on various machines? Instead, you must resort to the poor users who systems have been compromised by your lame product? What you see on these posts does not represent all of the people experiencing the problem - it represents some of the people with enough savvy to get on this forum to complain about the failures of your product. I have never ever before seen a software company that tries to enlist its compromised users to solve the problem the software company created.

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Message 473 of 1,143

Re: McSvHost.exe causes error on Shutdown

Peacekeeper wrote:

Not good so i pointed our top level tech to your post. Did they give you a case number?

Ok can some one try changing the waittokillapptimeout value in the registry

How to do it shown here

http://support.microsoft.com/kb/305788

In win7 value is 12000ms try to set it up to 20000ms and see if that helps.

Before you pay around there only someone who is sure of what they are doing try this and backup registry before you attempt this.

http://support.microsoft.com/kb/322756/

I know asking you to try this yourselves sucks but I haven;t an XP PC with this issue occurring so cannot test it.

Good luck whoever tries it.

Message was edited by: Peacekeeper on 29/04/10 3:45:58 PM

Message was edited by: Peacekeeper on 29/04/10 3:46:23 PM

Message was edited by: Peacekeeper on 29/04/10 3:47:57 PM

Peacekeeper,

I have been watching this thread with interest as I have this problem on three computers, all running XP.   The error has appeared immediately after update to 2010.  The laptop was the first to go a few weeks ago.  For some reason, the PC and notebook only updated to 2010 in the last 7 days.

1 x Dell PC, 1 x Dell laptop & 1 x Samsumg notebook.

The only applications common to all three computers is Office 2007 & PowerDVD.  This is excluding the usual Adobe Reader, Java, Flash etc.

My registry was already set at 20,000 on the laptop so I it changed to 30,000.  On the last three shutdowns, the error has not appeared.  I will update the other two machines tomorrow and post back.

I agree with other users that we shouldnt have to alter registry etc and that Mcafee should sort out this problem.  However, I'd rather try a short term fix than do nothing.

Regards

Drewb

Message was edited by: drewb on 29/04/10 18:03:17 CDT
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Message 474 of 1,143

Re: McSvHost.exe causes error on Shutdown

Well, I have a Window XP sp3, and raised the timout up to 20 seconds and it did not fix the problem.

Still get the McSvHost.exe error on exit... Had hopes, but no go....

Also, it seems to occur more while the system has been running for awhile but not if it is up for only a couple minutes and then

I just restart it...

Next Idea anyone.....

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Re: McSvHost.exe causes error on Shutdown

Tried 30000 ?

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Message 476 of 1,143

Re: McSvHost.exe causes error on Shutdown

You may want to read this.As i have been also haveing unrelated problems that no one can answer. This may be of interset to some.

I found this at a site when researching my problems.PC world.com ( Mcafee update problems)



Message was edited by: newjack on 4/29/10 9:48:37 PM EDT

Message was edited by: newjack on 4/29/10 9:54:11 PM EDT

Message was edited by: newjack on 4/29/10 9:56:01 PM EDT
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Message 477 of 1,143

Re: McSvHost.exe causes error on Shutdown

Sorry to say that 30,000 did nothing.  The service still bombs on shutdown...

Again XP SP3 . 30000 for the timeout does not help.....

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Re: McSvHost.exe causes error on Shutdown

Hmm wonder if it is sensitive to PC specs ie some could have sata connections some IDE. Try 40000 as a last test please then go back to your original value if that does not work.

Not that I am a quiter or
anything, but after having mcafee for many many years, and this debacle
and the

way my tech support issue was mis0handled. I have changed
over to another anti-virus package to just get on with my life...

I hope they
find a solution, I still have a machine, using 1 of my 4 licenses, ( a
window 7 )  that are not broken yet because of this, ( All my XPs are  )

but
at my corporate office I have to consider all things and what the
long-term this means.  Yes, all companies make errors, without a doubt,
but

the true loyality to a company or product is how they handle
adversity and help their customers.  True customer service is a rarity
without questions,

but there just comes a time..

I have done
everything posted here, and the numerous cleans and reinstalls with no
luck, and has deminished my trust in the software to accomplish its
task.

Good
luck and will keep monitoring to see if a solution is forthcoming....

I passed the issue onto the higher level techs though as I asked did you get a case number?

Was the email used the same as your registered email address? If not do not post it here our Admin is chasing this up that service you got is NOT acceptable as the issue appears to be Mcafee's.

Message was edited by: Peacekeeper on 30/04/10 1:21:31 PM
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Message 479 of 1,143

Re: McSvHost.exe causes error on Shutdown

drewb wrote:

Peacekeeper wrote:

Not good so i pointed our top level tech to your post. Did they give you a case number?

Ok can some one try changing the waittokillapptimeout value in the registry

How to do it shown here

http://support.microsoft.com/kb/305788

In win7 value is 12000ms try to set it up to 20000ms and see if that helps.

Before you pay around there only someone who is sure of what they are doing try this and backup registry before you attempt this.

http://support.microsoft.com/kb/322756/

I know asking you to try this yourselves sucks but I haven;t an XP PC with this issue occurring so cannot test it.

Good luck whoever tries it.

Message was edited by: Peacekeeper on 29/04/10 3:45:58 PM

Message was edited by: Peacekeeper on 29/04/10 3:46:23 PM

Message was edited by: Peacekeeper on 29/04/10 3:47:57 PM

Peacekeeper,

I have been watching this thread with interest as I have this problem on three computers, all running XP.   The error has appeared immediately after update to 2010.  The laptop was the first to go a few weeks ago.  For some reason, the PC and notebook only updated to 2010 in the last 7 days.

1 x Dell PC, 1 x Dell laptop & 1 x Samsumg notebook.

The only applications common to all three computers is Office 2007 & PowerDVD.  This is excluding the usual Adobe Reader, Java, Flash etc.

My registry was already set at 20,000 on the laptop so I it changed to 30,000.  On the last three shutdowns, the error has not appeared.  I will update the other two machines tomorrow and post back.

I agree with other users that we shouldnt have to alter registry etc and that Mcafee should sort out this problem.  However, I'd rather try a short term fix than do nothing.

Regards

Drewb

Message was edited by: drewb on 29/04/10 18:03:17 CDT


Another false dawn.  I can confirm that the shutdown error has returned on my laptop.  Sorry for raising false hopes. 

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Re: McSvHost.exe causes error on Shutdown

After that other post I was worried about this actually working thanks. Trying more ie 40000 would slow your shutdown too much I fear.

Another thought

Trying to see something in common with all these PCs.

Any1 got a small or no swap file ?

I am getting a XP desktop (2nd hand) so I can setup a test PC for XP annoying me that I can only take stabs at suggestions.

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