Our Customer Service department handles all issues related to refunds and subscriptions. You can contact them via phone or chat using the contact information here:
You'll need to select your region, then it will get you the phone number or a link to chat with a representative.
Yes I am. I write the knowledgebase articles for the consumer products and help out with communications in the community. If you would prefer, I can arrange for Customer Service to contact you? If so, send me a private message with your contact information and I'll arrange it.
Thank you Somer,
I wonder what is it that Customer Service can do for me?
Do they have a fix for the shutdown problem that the rest of us are not aware of yet? Are they here in the USA?
Can they tell me why McAfee has not fixed the problem yet?
If not, I'm not interested.
Last time I let someone from McAfee fumble around in my computer, he had NO idea what he was doing and tried to blame the problem on Microsoft, which in the end, it Wasn't their fault, it was a McAfee problem but NO one ever paid me for all my time trying to sort it out.
on 4/23/10 8:54:58 PM CDT
Anything having to do with Subscriptions (including refunds) they can help with. We've got Customer Service globally, but as I'm in the US I'd be setting it up with someone in my own office.
I'm not sure what they could do about the actual issue, as they're not technical, but they could discuss your concerns and get someone technical involved. I'd be more than happy to get that setup, just let me know.
They do say they have fixed it this is what ios in the fixes list for the beta I asked you/someone to intsall
|Email tech looking into job|
McSvHost.exe crash caused by McAgent.exe
Good luck with customer service the refunds are usually in first 30 days.
Maybe Somer can assist there but can you try the beta please on the other XP install?Message was edited by: Peacekeeper on 24/04/10 2:39:32 PM
What I am saying is the quote I showed shows that in beta 10.5 Mcafee says the mcsvhost error was fixed. I edited private info out of the quote and edited the Quote to help clarity.
Also refunds are only processed within 30 days of purchase. If you are past this period maybe Somer could assist as you have been reporting about this issue for a while.
Other than that are you going to try the beta? Things got a tad muddied after you said yes.Message was edited by: Peacekeeper on 24/04/10 2:41:40 PM
I just sent an email request for a refund or other considerations due to the fact that the faulty fix crashed my PC and I had to pay a technician $50 to get me back up and running. Does anyone want to venture a guess that my request will be ignored? That is my bet and if it is, I will never buy a McAfee product again. Why should I have to pay to fix their problem? And Peacekeeper, I understand your attempts to get people to test methods to prove a fix, but I am not technically inclined, so I cannot do that. Besides I have a problem doing a test for McAfee, considering what their product did to my PC and how much it cost me to fix it.
Email is the slowest possible way of getting anything done. You are in Canada so there is a toll-free number to call Customer Service. Explain the situation, they may be sympathetic if it's beyond the 30 days, but I can't guarantee it.
To speak with a Customer Service representative, call 1-866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific