You are Kidding Right? The Chat and Tech support guys don't know Crap. They don't even use English as a First Language.
Who in heck uses 3rd world non-english speaking tech support people? Only those that don't Support their Products, in My opinion!!
This is Ridiculous! McAfee should NOT put us all through this stuff. Either fix it within 24 hours or issue all of us aFULL refund.
Last time I let them mess around in my compouter, they tied it up for almost an hour and then tried to ay it was a Microsoft problem. It wasn't, It was a McAfee problem.
I will NOT renew when the time comes.
I want my Money back !!!!
So ..... regarding the McAfee update "fix" that was installed several days back and required computer restart and which, in the end, fixed nothing: what is McAfee's plan to make the software right? Do they expect there will be a new fix that will work in the very near future? And when in the future might that be? Or can we expect to be strung along for another six months with the same old error continuing? This has really gone beyond any reasonable expectation for any competent software company and any reasonable patience level for users. If McAfee can't fix its own code, why should we expect that it is even doing the "Total Protection" it claims to be doing and for which we paid? We're told it is only an unimportant irritation, but how do we know that is true?
Can 1 of you please uninstall via MCPR tool and reinstall the beta 10.5 version. It is supposed to fix this issue at least the network agent issue that causes most of this error's happenings. This only way we mods can confirm issue fixed in 10.5. As I keep saying my kids 5 XP PCs all fine so something is different and the notes for 10.5 (downloadable at www.beta.mcafee.com you have to register) say this issue is fixed.
Note beta has its own MCPR tool available on the download page.
I know this is a big ask but more constructive than posting complaints here regularly. If it does not work then we can chase up the contacts we have and say the 10.5 fix is not fixed. This way we can move forward I hope.
What in the networking are you referring to? Do you mean two computers sharing an internet connection wirelessly or do you mean two computers sharing printers and files? I just looked at my Home Network Defense. I see that the other computer does not appear in the protected list, despite the fact that it used to appear there. Even if the other computer was offline, it would show me it existed. Now it just shows nothing at all. In the case of the two computers in this house, we only share the internet connection, nothing else. So I assume that since this error began, what has changed is that the Home Network Defense lost its brains and that is the application error that keeps appearing on shutdown. I would like to be able to help you with the testing of the beta, but I have had to uninstall/reinstall so many times due to McAfee problems, that I just don't want to go through that again. I hope that maybe the info I've given you here will indicate what may be wrong, but don't know if that is the case. Sorry I can't help more.
Message was edited by: gwayles1 on 4/21/10 1:04:04 AM CDTMessage was edited by: gwayles1 on 4/21/10 1:11:27 AM CDT
I was referring to the statement from techs that this issue was caused by the network agent (mcafee's) where it does not let go of open connections thus throws up that message. What is confusing some say ensuring all network printers etc are off helps some say not thus maybe there is more to the issue thus we need to test teh 10.5 version so we can stir the pot if issue still there.
Just one more thing to share on this: the Network Defense can't even see that this computer is on the internet. That's pretty funny, since I'm typing this message. I plugged in a couple of devices, just for fun - external drives, etc. Network Defense can't see that either.....maybe it isn't supposed to. I'll disconnect my devices, shutdown now, and expect I'll get the same error. We'll see...
Just received your clarification message. Can tell you that all networked things are always turned off at the time of shutdown. In fact, are almost always turned off at all times. Don't see then how the networking can be the issue, other than what I explained in the previous message (the other computer that accesses the internet wirelessly has entirely disappeared from the Home Network Defense module).
That's another thing. I get McAfee updates throughout the time I have my computer on. Sometimes I am playing "speed" bridge tourneys.
They are against robots. I pay for them. Well there goes the speed...all the cards now start floating to the table in a leisurely fashion.
Supposed to be faster updates with less interference since the newer platform came out.
I am not doing anything more right now, because I simply don't have the energy to deal with it.
It's an annoying error, but there are multiple other issues with McAfee and getting support has always been problematic, like the time I got the phone bill for $200 plus on my regular bill....my call to McAfee support.
If you play your game in full screen mode McAfee automatically backs off all tasks so that should not be happening at all.
To the other posters: scans will occur immediately on bootup if a scan is scheduled during that shutdown period, answer is to change the schedule or turn it off altogether and just do manual scans.
To the complaint that updates occur almost every day, they occur daily for a reason, to keep you safe. It used to be weekly but that meant a) you could be exposed in the meanwhile and b) the updates, when they occurred were that much bigger, thereby being more of a nuisance.
I'll list the other items mentioned and the answers from above....
“box version is just the old version 9 with updates, I decided to re-install using the install from web option.” If he installed from CD, he would have been upgraded to Pearl anyway – no need to uninstall just to reinstall the same thing…
“Windows Update problem was not a windows problem, but a McAfee problem” Really? What specifically is he talking about? We don’t interfere with Windows Update, and actively encourage you to set your system to automatically install MS updates if you’ve changed the setting.
“Supposed to be faster updates with less interference since the newer platform came out.” Not sure where this info came from but it’s incorrect. Yes, one of the 2010’s mandates was to increase performance, but we’re talking about time to boot, time to open web pages, minimize memory and CPU consumption usage, etc. AFAIK, download performance wasn’t one of the criteria.
I totally agree aobut the phone bill – no customer should have to pay for the phone charges when calling McAfee, at least not IMHO.
Message was edited by: Ex_Brit on 20/04/10 6:37:47 EDT PM