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halton
Level 10
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Message 1 of 29

McAffee update manager Service

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I just started getting error messages about my McAffee update manager. This started yesterday. I thought it might be a fluke by windows but I have gotten one

today. Is this just a windows thing or is it serious?

My operating is Windows Vista HomePremium 32 bit Processor and my Internet Browser is IE8.

"McAffee Update Manager Service Stopped Working" was the error message. I am enclosed a file with the actual message.

Thank you for your help.

Jerry

1 Solution

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Re: McAffee update manager Service

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Most of the software is designed and implemented in the USA but the DAT's and security bulletins originate in the UK I believe.  Support is scattered but mostly in India.

Message was edited by: Ex_Brit on 19/08/12 4:17:05 EDT PM

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ms421
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Re: McAffee update manager Service

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I'm having the same problem . . . hope they resolve this soon!

Re: McAffee update manager Service

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It's most likely due to server issues so I wouldn't worry.  You are using Vista SP2 I trust and by the way you should be using IE9.   Things may behave better if that was up to date as McAfee relies on IE.

If it continues contact Technical Support.

Message was edited by: Ex_Brit on 19/08/12 12:18:57 EDT PM
Arrlington
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Message 4 of 29

Re: McAffee update manager Service

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McAfee Error Message 08 19 12.jpg I'm having the same problem with Windows Vista Home Ultimate SP2 and IE9. However, the whole program seems to be dead. I get this error message that I have never seen before.

halton
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Message 5 of 29

Re: McAffee update manager Service

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I just tried to update to dat version 6809 it looked like it was searching for something but then I got an error message: An error has occurred.

Do I just wait for McAffee to correct this issue or should I do something on my own?

Jerry

Re: McAffee update manager Service

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Read that article 2 posts back...follow the last suggestion but I would add to it, uninstall first in the normal way, before running the MCPR tool.

If you simply run the tool then your online account will think you are adding another mmachine when you go to download again.

I've posted an announcement at the top of the main home section about this and can only apologise on McAfee's behalf.

Message was edited by: Ex_Brit on 19/08/12 1:38:52 EDT PM
Arrlington
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Message 7 of 29

Re: McAffee update manager Service

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Peter:  I'm uninstalling now. As a long-time McAfee customer, I remember when McAfee was a very solid product. Of course, back then, all of the programming was done in the United States. From what I understand, almost all of the product work is now done in India.

Re: McAffee update manager Service

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Most of the software is designed and implemented in the USA but the DAT's and security bulletins originate in the UK I believe.  Support is scattered but mostly in India.

Message was edited by: Ex_Brit on 19/08/12 4:17:05 EDT PM

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halton
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Message 9 of 29

Re: McAffee update manager Service

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I have taken your advice about uninstalling and then using the removal tool and then downloading another security centre and it worked like a charm.

The improvements that have been to that part of the website are great. Before I have to call customer service and have them do their thing etc. Now I just follow the links once I sign into my account.

Once again thanks for all the help and most importantly your patience.

Jerry

Message was edited by: halton on 19/08/12 3:04:52 CDT PM

Re: McAffee update manager Service

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You're welcome and good luck 😉

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