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gb53
Level 7

McAfee says my computer is not protected....

I haven't downloaded or installed anything, however, when I start up my computer, McAfee Security Suite tells me that my computer is not protected. Usually, clicking "fix" will solve the problem, but as of 2 days ago, when I click "fix", it tells me to wait while it fixes my protection problem, then there's a message that says: "One or more errors cannot be fixed because of an error". On the right, it says: "One or more components are missing. Please reinstall McAfee VirusScan." When I try to reinstall it from the Comcast website, I get another error. PLEASE HELP! One minute everything was fine...and now this! Should I completely uninstall it , then reinstall it? I've been at this for 2 days, and I'm running out of ideas.

Thanks in advance for any suggestions you might have.
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1 Reply
BalaSGS
Level 7

RE: McAfee says my computer is not protected....

Hi,
Pleas clarify,

Did you receive any kind of alert/advertisements or pop-ups in the computer?
Check the DAT version and Engine version of McAfee Virus scan (Open Security center-click on about in the Right hand bottom panel-check the Build version and DAT version for McAfee Virus scan)?
Steps:

Perform the McAfee Virtual Technician in both computer and post the session ID http://mvt.mcafee.com/mvt/default.asp
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