McAfee says I have been 72 days at risk even though it has only said my computer was at risk for the last two weeks or so. I went on and bought a subscription for my computer even though I already had a subscription for it. I re-downloaded the software and it still says my computer is unprotected and that it is deactivated. I don't really know what to do.
I would like to know some information before we proceed further.
My operating system is windows 7 (64bit).It says AntiVirus Plus is my product. The only thing I have done recently was update my video drivers.
Please try following Trouble shooting steps.
Step 1: Enable the Folder option Use the following link to do that : LINK REMOVED FOR SECURITY REASONS
Step 2: Follow the Trouble Shooting steps In this given link : Subscription Tool
Step 3 : Ran update in McAfee and Reboot the computer.
on 1/27/11 11:35:52 AM CSTMessage was edited by: Aldrin on 28/1/11 4:59:04 AM IST
I enabled the folder option the way the site told me to. But when I tried to access the navigation part of McAfee all of the text is greyed over and cannot be clicked on for some reason, so I skipped that task and went to the folder location and tried to change the name but for some reason I did not have administrator access. Even though this is my laptop with only one user on it which has full access.
I did all the steps, I ran the removal tool, rebooted and ran the preinstall tool, then re-installed completely. I was green for about 5 minutes and it said my subscription expired on 10/18/2011. Then it went back to being at risk for 72 days.
There may be another problem here.You said something about antivirus plus??This is a rogue antivirus. If I understand you correct.Here is a link to fix.If you have this product in this link,you may have to download malwarebytes and run.http://www.bleepingcomputer.com/virus-removal/remove-antivirus-plus
I do not have that product. It is definitely McAfee and it just says McAfee Antivirus Plus is my product.