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sockalexis
Level 7

McAfee interface box won't work

Despite multiple reloads of the McAfee program, there is a defect in the security center pop-up screen.  I open security center and get the black rectangular box with McAfee and four icons. The next screen does not fully load and only shows vestiges of irrelevant partial images of a navigation error. Since there are no options on that screen to select, I cannot act on any of the items McAfee says it has found. Any ideas?

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5 Replies
exbrit
Level 21

Re: McAfee interface box won't work

McAfee relies on an up to date Internet Explorer with settings at default, whether or not its the default browser.

The above symptoms were caused by various beta versions of IE8 so if you have them please uninstall, then reload the final version from Microsoft.

It also could be IE settings so try the following:  (assuming IE8, if not then it's time you upgraded)

Go to IE Tools/Internet Options/Advanced and click the Reset button.

OK any prompts that appear and then click Apply and OK.

Close and reopen IE and go to Tools/Manage Add-ons and re-enable the add-ons.

See if that helps.

Message was edited by: Ex_Brit on 11/8/09 5:16 PM
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sockalexis
Level 7

Re: McAfee interface box won't work

Nice try, Peter.

But nothing changed, just get that defective box.

Darndest thing.

Thank you for thinking about it.

Never had IE8 (Firefox), but I do now!

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Neanut
Level 7

Re: McAfee interface box won't work

Hi,

I have the exact same thing, the Security Center will not open and also the 'Help' button doesn't work, but I repeatedly get warnings that my computer is unprotected.
I do however use mozilla firefox... Any ideas?

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exbrit
Level 21

Re: McAfee interface box won't work

I suggest you both contact Technical Support Chat.  They can go into the machines toi check what's wrong and escalate the issue if necessary.

http://service.mcafee.com/TechSupportHome.aspx?lc=4105&sg=TS

Alter the country if necessary near the top right.

Message was edited by: Ex_Brit on 11/9/09 4:24 AM
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ajacobs
Level 12

Re: McAfee interface box won't work

Just a note to let everyone know that I moved this thread to the Home and Home Office SecurityCenter area.

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