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dvangorkom
Level 7

McAfee constantly asks to restart the laptop to install updates--Windows 7

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I'm having trouble on my laptop with it constantly asking to restart to install McAfee updates. 

The laptop is running Windows 7. 

I have a license to install McAfee on two computers, and it is installed on my desktop as well. 

The desktop recently crashed the hard drive, and I had to re-install all the software at that time. 

I installed McAfee on the laptop a little while afterwards, and it did give a warning that I was installing on too many computers. 

The laptop had used symantec before, and I uninstalled symantec before installing McAfee.

The desktop never asks to be re-started to install updates.  The desktop is still running Windows Vista SP2.

Can someone help me resolve the laptop issue without messing up my desktop?

Thanks!

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karthiks
Level 12

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Dvangorkom,

Do you have Service Pack Installed on Windows 7 ?

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exbrit
Level 21

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Try the following:

If you happen to have Mozilla Firefox installed:

Navigate to C:\Program Files\Mozilla Firefox\Components and rename the file Scriptff.dll  to Scriptffold.dll and restart  the PC. The abnormal restart prompt shouldn’t occur then.

If that doesn't work or you don't have Firefox installed I would try completely uninstalling via Control Panel > Programs, then run the MCPR cleanup tool, reboot and reinstall from your online account.

If that doesn't help then open a ticket with Technical Support.   It's free by phone or online chat and linked under Useful Links at the top of this page.

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karthiks
Level 12

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Dvangorkom,

Do you have Service Pack Installed on Windows 7 ?

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dvangorkom
Level 7

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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I've checked for Windows 7 service packs and they were way out of date.  Now I've updated all and everything seems OK now.  Thanks!

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exbrit
Level 21

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Yes you should be at SP1 and have IE10 installed (whether or not you use IE, McAfee does amongst several other applications).

Glad you are OK.  All the best. ;-)

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karthiks
Level 12

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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One of the cause for this issue is SP.  Have a nice day  

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nehalreads
Level 10

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Hi dvangorkom,

What about your windows update ?. Is it up to date ?

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exbrit
Level 21

Re: McAfee constantly asks to restart the laptop to install updates--Windows 7

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Also check that your system clock is accurate both time and time zone-wise.

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