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mcg21
Level 7

McAfee at&t download issues

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So I recently had to totally restore my system due to viruses on my computer and I've got everything besides for McAfee up and running.

I have the free McAfee that at&t users get and everytime I go to download it gets to the point where it starts to download the actual security stuff this screen pops up saying

"We couldn't install any of the security features with your software. To fix this you can: 1) Try installing them again 2) Run McAfee Virtual Technician"

I've run the Virtual Technician like 4 times and tried reinstalling them like 5 times.

When I've run the Virtual Technician the following problems have come up: 1)Clear DNS cache 2)Clear Temporary internet files 3)Unable to download files from McAfee server 4)Clear McAfee cookies 5)Clear Temporary folders.

Every problem except the one about downloading from the server are always fixed when I run the Techncian.

Can someone help me because this is really frustrating?

Thanks,

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1 Solution

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k3tg
Level 14

Re: McAfee at&t download issues

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If you are certain that you have done everything listed in this document then please try to uninstall your software via Add/Remove program and reboot. Next step is to go to Useful links at the top of this page and run the MCPR removal tool which will remove any remaining traces of McAfee that might have been corrupted from your virus issue(s) and reboot again.

Follow the instructions in this link to prepare your computer for the installation of your software and be sure to run the McAfee preinstall tool which is included in the link.http://service.mcafee.com/faqdocument.aspx?id=TS100119

Login to your McAfee account and download and install your software and let us know if it works for you.

Good Luck

on 9/25/10 8:30:07 PM EDT
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4 Replies
k3tg
Level 14

Re: McAfee at&t download issues

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If you are certain that you have done everything listed in this document then please try to uninstall your software via Add/Remove program and reboot. Next step is to go to Useful links at the top of this page and run the MCPR removal tool which will remove any remaining traces of McAfee that might have been corrupted from your virus issue(s) and reboot again.

Follow the instructions in this link to prepare your computer for the installation of your software and be sure to run the McAfee preinstall tool which is included in the link.http://service.mcafee.com/faqdocument.aspx?id=TS100119

Login to your McAfee account and download and install your software and let us know if it works for you.

Good Luck

on 9/25/10 8:30:07 PM EDT
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Peacekeeper
Level 20

Re: McAfee at&t download issues

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In addition as you tried install good to run the removal tool MCPR from the useful links tab above. Also read

https://community.mcafee.com/message/145098

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mcg21
Level 7

Re: McAfee at&t download issues

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Thank you k3tg for all of that information it was very helpful and now I've McAfee downloaded and running.

Also, thank you Peacekeeper for the help even though k3tg's help was enough to fix my problem.

Message was edited by: mcg21 on 9/25/10 10:57:06 PM CDT
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Peacekeeper
Level 20

Re: McAfee at&t download issues

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No problem mine was only a backup option

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