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Kidd
Level 7

McAfee Virtual Technician

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I downloaded 'O2 McAfee Internet Security 10' 3 days ago and noticed it hasn't updated (they're turned on).

I ran V/T and it informed me that no McAfee products are installed So am I protected??? The first scheduled

scan didn't start on time so I ran a full scan, after it finished the scheduled scan decided to run???

I'd waited for over an hour for the scheduled scan to run before running it manualy (and my clock is right!)

Also on O2's McAfee v9 it had O2 on the top, v10 doesn't, also says it will expire in 15 days but read an ealier

post over that. I quite like v10 (less running processes and faster startup from icon). So what's with V/t

telling me it's not installed??

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1 Solution

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Re: McAfee Virtual Technician

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Hi Kidd,

Thanks for the attachments. I understood why MVT is not detecting the products. 

It is because MVT support for affid 571 'O2' is not yet added.   We are working on supporting the partners for this 2010 release phase wise.

Once the support is added, MVT will detect all the products. 

I will discuss about this with the Partner Engineering team and find out their plan for this affid 571 'O2' 

lakshmi

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19 Replies
YOGA*
Level 9

Re: McAfee Virtual Technician

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What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )

What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

right click on the M icon in the bottom and check whether you see something that says product setup

Follow the registration process

Once Registration is completed, update mcafee

Once update is completed

Restart the computer and run Mcafee Virtual Technician

If the issue still exists get back to us

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Kidd
Level 7

Re: McAfee Virtual Technician

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Hi Yoga, thanks for the reply, using xp sp3 O2 broadband (11m connection). No setup option on right-click icon, sub verified with McAfee

run a re-install, V/T still insists no McAfee! Here's an image of part of info screen and McAfee running processes.

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Dinz
Level 16

Re: McAfee Virtual Technician

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Hi,

The logic used by Virtual technician to detect if products are present, is dependent on Microsoft scripting. The current error should read that scripting is having an issue.

If the MVT report displays a No McAfee products found message, when in fact they are installed, try the following:

1. Remove any other security software installed on the computer .
2. Click Start, Run, type CMD, and press ENTER.
    For Vista/Win 7 : Click the Windows button, type CMD in the Search box, right-click CMD, and select Run As Administrator.
3. Type regsvr32 vbscript.dll and press ENTER.
4. Click OK.
5. Type regsvr32 jscript.dll and press ENTER.
6. Click OK.
Try MVT again from http://mvt.mcafee.com

Do report back if you still have any issues.


Regards,

Dinesh K

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YOGA*
Level 9

Re: McAfee Virtual Technician

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Hi,

Open your internet explorer , hold the ALT key and press H you can see the help menu, clck on the abot internet explorer

Make a note of

version
Cipher Strength
Product ID
Update Version  (Edited by Mod )

If you see the versions then,

reset the internet explorer

(If it is IE7 or IE8 Open IE -> Tools -> Internet Options->Advanced-> click the reset button)

(If it is IE6 Open IE -> Tools -> Internet Options->Programs->Reset Web settings)

Close your internet explorer

Open mcafee, click on PC optimisation, click on quick clean, to the right hand side, under quick clean, click on the clean option

(Note If you are doing the quick clean for first time you will see settings, click on it, uncheck registry alone and have check mark in everything else

click on save, then you will get clean option click on clean)

Click on yes, once it is over, restart the computer

Perform the full scan

If again it is going to get stuck in any location

it will display the location, browse to the location and perform scan, by right clicking on the location and left click on scan

Restart the computer

If it still exist get back to us with the path mentioned.

Message was edited by: Dinz for security purpose on 2/25/10 10:08:55 AM GMT-06:00
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Kidd
Level 7

Re: McAfee Virtual Technician

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Just noticed V/T doesn't cover security center v10 (image1), and I don't have PC Optimisation (image 2). Update just stays on 'Checking for uptates'. Virus Scan dat  version is 5899.

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Re: McAfee Virtual Technician

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Hi Kidd,

Please provide the following information of MSC10 and all other products installed. 'About' will have this information. 

Product name:
Version:

Build:

Affid:

Language:

This information will help me resolve your issue

MVT does support MSC v10.  I will check the supported products list.  It should have MSC 10 support too.

Thanks.

lakshmi

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Kidd
Level 7

Re: McAfee Virtual Technician

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Hi lakshmi, I'm using:-

McAfee Internet Security 2010 (Firewall & SiteAdvisor)

MVT 5.5.1.0

XP Pro SP3

IE8

Firefox 3.6.3

Malwarebytes' Anti-Malware 1.46

SUPERAntiSpyware 4.36.1006

Avast Free Antivirus 5.0.507

As you can see, I'm not using McAfee Antivirus at the moment because of the Scheduled Scan "Magic Timer" issue.

I might add, MVT has never worked on my computer with McAfee 2010 (worked with 2009).

I think with this push for Windows 7 compatability, XP users are left behind.

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Re: McAfee Virtual Technician

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Hi Kidd,

Thanks for the attachments. I understood why MVT is not detecting the products. 

It is because MVT support for affid 571 'O2' is not yet added.   We are working on supporting the partners for this 2010 release phase wise.

Once the support is added, MVT will detect all the products. 

I will discuss about this with the Partner Engineering team and find out their plan for this affid 571 'O2' 

lakshmi

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Kidd
Level 7

Re: McAfee Virtual Technician

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OK, thanks lakshmi, I'll wait and see.

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