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Jill
Level 7

McAfee Updates

McAfee is not updating, it used to update automatically but that has stopped, I try to do it manually but nothing happens. I've tried to e-mail McAfee but it runs the Virtual Technician which at the moment has been updating for over an hour. When I do my weekly full scan it keeps finding trojans which has only happened since the updates have stopped. I have the 3 way user and I have none of these problems on the laptop Anyone have any ideas please?

Thanks

Jill

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11 Replies

Re: McAfee Updates

The Reason for the updates not happening  could be an infection...which usually turns off the updates of mcafee.

however since mcafee has released its 2010 version..there could be a problem with the updates with the previous versions.

uninstalling and reinstalling should fix the issue for both the causes. Please ensure the innfections are completely removed or you may not be able to reinstall mcafee back on the computer.

All the best

regards,

Easha

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exbrit
Level 21

Re: McAfee Updates

As kiwi4life suggested try running the free version of this tool:  http://www.malwarebytes.org/mbam.php

Update it before running & let it remove everything it finds.  Reboot immediately if asked to.

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Jill
Level 7

Re: McAfee Updates

Hi Easha,

Thank you, if I run a scan and it comes up clear will it be safe to un-install and re-install again?

Thanks for you help, it's much appreciated.

Jill

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Re: McAfee Updates

Hi Jill,

Sorry for the delay in responding.

Since mcafee is not up to date ..do not rely on mcafee scan....run malware bytes as suggested and once everything is clear try uninstalling and reinstalling.

regards,

Easha

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Jill
Level 7

Re: McAfee Updates

Hi Easha,

I downloaded the program which Ex_Brit suggested (http://www.malwarebytes.org/mbam.php) it took me to a site called filforum, I clicked download it then took me to another site called Sammsoft, I downloaded the program, it found over 500 registry errors which is surprising as when I took it into the repair shop a couple of weeks ago they told me they had done a deep clean!!!, the program will only repair 20 errors (in the free version) Have I downloaded the right program?

Jill

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catman
Level 7

Re: McAfee Updates

Hi Jill when I said uninstall and reinstall I ment the Mcafee security program but as to the reistry cleaner you can download ccleaner which has a registry cleaner and is free


Message was edited by: catman on 11/02/10 13:12:29 GMT
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Jill
Level 7

Re: McAfee Updates

Posted a reply to Ex_Brit

Thank you

Jill

Message was edited by: Jill on 11/02/10 08:03:21 CST
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exbrit
Level 21

Re: McAfee Updates

Malwarebytes download should not take you to any other website than Malwarebytes and as it is software that you install it should run without sending you anywhere.  It looks to me as if your browser has been hijacked and it may be in your interest to run Hijackthis and post its log on one of the following forums for expert advice.

DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

Apologies to the previous poster but I do not recommend any registry cleaners at all.  Eventually they remove important files and the machine starts to malfunction.

Message was edited by: Ex_Brit on 11/02/10 8:16:56 EST AM
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Jill
Level 7

Re: McAfee Updates

Although I am replying to Ex_Brit this is for everyone that has posted to help me I have been on McAfee online chat and they have checked through and assure me that I am updated and protected fully

So once again thank you one and all

Jill

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