I am having a major problem with my McAfee TotalProtection Internet Security 2009 Real-Time Scanner. I am working from a Windows Vista 64bit Home Premium version computer. I keep getting this message "Real-Time Scanning is Off", then I have the option to 'Turn on' or 'Dismiss'. I click 'Turn on', and Real-Time Scanning will stay on for about five seconds, then it will turn off again. Even McAfee Virtual Technician won't work!
What can I do to fix this problem?
Could you please provide us some more information on the computer like :
What is the comptuer’s operating system ?
Do you have any other security software installed in the computer ?
For how long you have this problem ?
Please run mcafee virtual technician from http:/mvt.mcafee.com and post me with your session id.
Kindly reply back with the above information o that we could proceed further .
The computer's operating system is Windows Vista. I do not have any other security software installed on this computer. This problem has been occuring since early this morning.
When I tried to run mcafee virtual technician from the link you gave me, I recieved the following message. "McAfee Virtual Technician Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." However, when I allow Windows to close the program, there is no solution. What else can I do?
I got the same problem since tonight. It seemed that my McAfee Internet Security 2009 made an update and after that (McAfee-icon has changed, too), I wasn´t able to activate the real time scanner any more.
How may I fix this problem? Seems to be triggered by this update.
My operating system is Windows Vista. I don´t have installed any other security software. I have this problem since the late evening of 17th March.
my last session ID is : 24769236.
Hope to get some help soon.
Thanks a lot.
doesnt work for me im afraid, when i try to start it in the services panel i get the message.
windows could not start the mcafee real-time scanner service on local computer
eroor2: the system cannot find the file specified.
If you are unable to restart MCshield service or if still the real time scanner stays disabled, please verify that you don’t have any other conflicting security software files and folders in C:/program files and common files.
Download and save the utility from the link below to your desktop:
Double-click the oas-disabled-fix.cmd tool.
NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.
If you receive the error StopService: Unable to open service McShield via SCM (5), press CTRL+C to terminate the process. You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.
Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.
None of the things suggested worked for my computer.
In order to get my computer back to working properly, I had to reinstall McAfee.
It took about 15 minutes, and now my computer works beautifully.
If you are still having this problem, try reinstalling your version of McAfee security.