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Level 7

McAfee Total Protection "A network error occurred"

I am trying to authenticate Mcafee total proteciton on a machine, at the window that lets me pick I already have an existing Mcafee account, I put my information in correctly it kicks back

"A network error occured. Try again later."

but if i use incorrect information (put in the wrong password on purpose) it kicks back

"You've entered an invalid email address or password. Please try again."

I am wondering if someone could direct me to work arounds for this? or make suggestions on what to try next i have used the following tools



Mcafee virtual technician thing(showed nothing)

I have installed Mcafee 4 times now always producing the same results with different combinations of the MCPR and McPreInstall just to test if i could get lucky...well that did not work.


New requested information

Operating system: Windows XP pro SP3

OEM is Dell, however, the OS is not an OEM version

A different version of Mcafee was installed on the computer I uninstalled it and then installed the newer version because the license time was expiring old version had authenticated fine but obviously issues with this one now.

Attached are two screen shots, one with proper password saying network error and a second with an incorrect password that says bad login information.



Message was edited by: zat on 7/5/10 2:59:57 PM CDT
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3 Replies
Level 16

Re: McAfee Total Protection "A network error occurred"


Could you please provide me with the following details :

What is the operating system ? (Win xp/7)
Who is the OEM of the machine : (Dell/toshiba/Acer)
Did we have any antivirus programs installed in the machine ?
Also provide me with a screen shot of the error .

Thanks ,
Dinesh K
McAfee Online Community Moderator

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Level 7

Re: McAfee Total Protection "A network error occurred"

main post updated for what you requested Dinz, thanks for lookin at this.

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Level 16

Re: McAfee Total Protection "A network error occurred"

Hello zat ,

Thanks for providing the information, I could see that you are using a different email address to register McAfee progams . Click on my Avatar (in my reply) and click on the option send private message and send me that email address (Which you are using to activate mcafee) so that I could check if there exixts any records for McAfee .

PS: Please click on reply on my post and then post your next reply.

McAfee Online Comuunity Moderator

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