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metallingus
Level 7

McAfee Security Centre won't start, need help

Hello, i'm new here. Just today tried opening the security centre to update but found that it won't start. All I get is a blank window, like below:
mcafee.jpg 

I tried uninstalling it but got a blank window, exactly the same as above. Tried MVT but it wouldn't install, all I got was this:

mcafee2.jpg

The computer I'm on is a new Alienware laptop on Windows 7 64-bit operating system. Other than McAfee which came with the computer no other security programs are installed here. I'm currently trying to reinstall Internet Explorer 9, though I don't think this is the problem as I was able to open McAfee Security Centre before. The last time I opened it was probably a week ago. Please help!

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2 Replies
Peacekeeper
Level 20

Re: McAfee Security Centre won't start, need help

Ok Some questions

Check the version of IE , if they are completely blank then proceed to step 2 Are they?

  1. Open command prompt :
    1. type: regsvr32 jscript.dll and press enter
    2. Regsvr32 vbscript.dll and press enter   
  2. Run IEREGfix.bat for IE 6 & 7

http://download.mcafee.com/products/licensed/cust_support_patches/IERegfix.bat


You could also try an uninstall/reinstall in the way you did it did you use the MCPR tool as well as removing via program and files in contro;l panel?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Strangely the current fix that will work if above fails is

Uninstall the current version of IE (Degrade IE) Go to IE8. Why, we are trying to get Mcafee to answer. My mcafee is fine been so on win 7 64bit ever since IE9 came out and no blank screen.

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metallingus
Level 7

Re: McAfee Security Centre won't start, need help

Hello Peacekeeper. Yeah before I reinstalled IE9 the version numbers were indeed blank. I've reinstalled IE9 now, McAfee Security Centre seems to be working fine now. Thank you!

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