Hey, I just recently got a new computer (a week ago). It's the new Dell Inspiron 15R with 3rd Generation Core i5 Ivy Bridge graphics. I found similar threads with this problem and I was able to do the simple tests like checking if Internet Explorer is beta or not. I can assure you that my Internet Explorer is 9 and it's not beta (I went to Tools -> About). I also disabled all my add-ons, closed the brower and restarted it as well. My system is Windows 7 Home Premium with Service Pack 1. I think I might as well just delete this Anti-Virus and get Kaspersky or Trend Micro because they're actually worth the money. And I'm not required to have crappy Internet Explorer. Who still uses it? Right, nobody. But yeah, I need serious hel because I'm able to leave for college in about a week. I just downloaded the Virtual Technician and it's screen is blank. I've been waiting for 30 minutes for a live chat session and nobody has come. You know what? How about you guys just refund me and I can go with either of the two mentioned anti-virus programs. This is seriously unacceptable.
A blank window is due to the script engine that is not functioning properly.
Verify Java is installed and up-to-date
If Java is not present, install it from http://www.java.com.
If Java is already installed
Try re-registering the Jscript & VBScript as shown: