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funkmasterj
Level 7

McAfee Security Center - Software Upgrade (Restart)

My home computers were all recently upgraded to the newer version of Cox/McAfee. Since then, my Vista based continually show a dialog box which says "Software Upgrade - Please restart your PC to upgrade to the latest version of McAfee Security Center".

I have had 4 different sessions with McAfee technicians. One tech had me run a bat file which checked and changed a registry key. Another tech had me completely unistall (include the unistall tool) and re install, another tech had me ensure that all the "important" window updates were applied and had me turn off PC Tools Spyware Doctor and then go through the process of unistalling and reinstalling McAfee again, and the latest round with the technician suggested that I call Microsoft to see if they had any issues (c'mon man!).

During the brief period between when I restart the computer (as instructed by McAfee) and when the dialog box appears, I am able to open McAfee Security center. When I open it and check for updates, it always seems to find updates and goes through an installation process...even though I've just updated and rebooted. So I believe that either 1) the updates have not been applied or 2) some indicator has not been reset telling McAfee that it is updated.

Any thoughts ?

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13 Replies
Dinz
Level 16

Re: McAfee Security Center - Software Upgrade (Restart)

Hi,

Could you please update us with the below details;

What  is the operating system installed?

What Service pack?

Did you try running MVT  If not yet, please run the same from http://mvt.mcafee.com and post your session id back here

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funkmasterj
Level 7

Re: McAfee Security Center - Software Upgrade (Restart)

MSFT Vista.

SP1 being installed now, with much trouble.

Once SP1 is installed, should I run MVT first and then install MCaFEE AGAIN, OR INSTALL mCaFEE FIRST THEN RUN mvt ?

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funkmasterj
Level 7

Re: McAfee Security Center - Software Upgrade (Restart)

This poblem has been resolved by upgrading Vista to SP1

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ConorD62
Level 12

Re: McAfee Security Center - Software Upgrade (Restart)

Hi Funkmasterj,


Vista has an SP2,


It is recommended that you download SP2.


Thanks.


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exbrit
Level 21

Re: McAfee Security Center - Software Upgrade (Restart)

Microsoft support for Vista SP1 expires on July 12 this year so I also recommend you install SP2 without delay.

There is help with that here:  https://community.mcafee.com/thread/2019

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Dinz
Level 16

Re: McAfee Security Center - Software Upgrade (Restart)

Thank you for the confirmation, & glad that you are OK now.

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gg1513
Level 7

Re: McAfee Security Center - Software Upgrade (Restart)

I have a similar problem to that outlined by funkmasterj.  I receive a pop-up dialog with the message "please restart your pc to upgrade to the latest version of mcafee security center" once a day.  Once I restart then I am clear until the next day.

Windows XP Pro, Service Pack 3

TS100430.bat (suggested from other posts) did not help.

No other McAfee installs in place.

Any suggestions?

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exbrit
Level 21

Re: McAfee Security Center - Software Upgrade (Restart)

Are you using System Restore a lot by any chance or restoring from backups frequently?  Also chedck you system clock is accurate both time and timezone-wise.

This could also be caused by the frequent use of registry cleaners and optimizers.

Best cure is to uninstall in the normal manner via Control Panel/Add or Remove Programs

Theh run the MCPR cleanup tool listed under Useful Links at the top of this page

Reboot and reinstall from your online account.

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gg1513
Level 7

Re: McAfee Security Center - Software Upgrade (Restart)

Thanks for the suggestions.  I unstalled/reinstalled the program per your instructions (Control Panel + MCPR), but the problem persists.  I've done no System Restores or backup restores.  System clock is correct.  I don't use regitry tools of any kind.

Any other suggestions?  Unlike other posters here, I don't have the luxury of walking away as I've paid for the next 12 months.

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