Showing results for 
Search instead for 
Did you mean: 

McAfee Registration Problem through Proxy Server ? :x

I bought a Dell Laptop ( windows 7  64 bit, Mcafee 15 months ), but I haven't been able to register my McAfee product . I think it is due to the user authentication required by my institute's proxy server . Is there any way to fix this problem and get it up and running, other than going to a location outside and registering . Then I'll have to go for updates also. I don't understand why Mcafee doesn't make a connection module where we can provide required connection settings ( like say, GTalk has ) and solve the problem . I hope a solution is present, otherwise Dell and McAfee are really pissing people off ... I need some replies a.s.a.p...

3 Replies

Re: McAfee Registration Problem through Proxy Server ? :x

Hi maverickdebx,

Do you get any error while trying to register McAfee software on your computer & also could u please tell me how did you load McAfee software on to your computer ( CD or online download).


Rakesh P

McAfee Technical Support

Re: McAfee Registration Problem through Proxy Server ? :x

Firstly, I didn't load McAfee myself . It was preloaded with Dell Inspiron Laptop with 15 months license . I haven't been even given a CD or something . It came with the laptop. Secondly, everytime, i try to activate the software, it says , Activation Unsuccessful, check whether u r connected to the internet . I am connected to the internet through my institute's proxy server which requires authentication .

Thanks for your concern . Hope to get a reply soon .

Level 16
Report Inappropriate Content
Message 4 of 4

Re: McAfee Registration Problem through Proxy Server ? :x

Hello maverickdebx,

Some Proxy servers are configured to require authentication with a username and password before allowing any network traffic through. While this is a valid configuration, the authentication requirement causes McAfee product downloads and updates to fail.Also,When connecting to the Internet through a proxy, McAfee Updates displays No Update are available. After 8 days, the McAfee protection status icon will be displayed in the system tray.Opening  McAfee SecurityCenter which will report the problem: Update problem .

hence ,  if you are behing a proxy server , we recommend  Disabling  authentication on the proxy server to allow anonymous connections so that you do not have any trouble with the updates that happens to your security programs .


Dinesh K

McAfee Online Community Moderator

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community