Showing results for 
Search instead for 
Did you mean: 

McAfee Registration Problem through Proxy Server ? :x

I bought a Dell Laptop ( windows 7  64 bit, Mcafee 15 months ), but I haven't been able to register my McAfee product . I think it is due to the user authentication required by my institute's proxy server . Is there any way to fix this problem and get it up and running, other than going to a location outside and registering . Then I'll have to go for updates also. I don't understand why Mcafee doesn't make a connection module where we can provide required connection settings ( like say, GTalk has ) and solve the problem . I hope a solution is present, otherwise Dell and McAfee are really pissing people off ... I need some replies a.s.a.p...

3 Replies

Re: McAfee Registration Problem through Proxy Server ? :x

Hi maverickdebx,

Do you get any error while trying to register McAfee software on your computer & also could u please tell me how did you load McAfee software on to your computer ( CD or online download).


Rakesh P

McAfee Technical Support

Re: McAfee Registration Problem through Proxy Server ? :x

Firstly, I didn't load McAfee myself . It was preloaded with Dell Inspiron Laptop with 15 months license . I haven't been even given a CD or something . It came with the laptop. Secondly, everytime, i try to activate the software, it says , Activation Unsuccessful, check whether u r connected to the internet . I am connected to the internet through my institute's proxy server which requires authentication .

Thanks for your concern . Hope to get a reply soon .

Level 16
Report Inappropriate Content
Message 4 of 4

Re: McAfee Registration Problem through Proxy Server ? :x

Hello maverickdebx,

Some Proxy servers are configured to require authentication with a username and password before allowing any network traffic through. While this is a valid configuration, the authentication requirement causes McAfee product downloads and updates to fail.Also,When connecting to the Internet through a proxy, McAfee Updates displays No Update are available. After 8 days, the McAfee protection status icon will be displayed in the system tray.Opening  McAfee SecurityCenter which will report the problem: Update problem .

hence ,  if you are behing a proxy server , we recommend  Disabling  authentication on the proxy server to allow anonymous connections so that you do not have any trouble with the updates that happens to your security programs .


Dinesh K

McAfee Online Community Moderator

McAfee Support Mobile App Available
With the new McAfee Support Mobile App you’ll be able to update, close, and view service requests on your mobile device. The app will also notify you when one of our technical support engineers update a service request. Download the Android version from Google Play and the iOS version from the Apple App Store today!