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McAfee Internet Security Opens as a Blank, White Box

I never had a problem with McAfee before but now when I try to open it, it opens as a blank, white box.  I have Windows 7 and IE9.  I uninstalled and reinstalled McAfee but the problem still exists.  Does anyone know how to fix this?

4 Replies
Reliable Contributor Peacekeeper
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Message 2 of 5

Re: McAfee Internet Security Opens as a Blank, White Box

I assume ie9 full version not beta or release version those do cause blank screens but this really old hat by now.

Some things to try courtesy of jaydeepJR

Step 1:

Download IERegFix.bat and save it to your desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat

Locate IERegFix.bat on your desktop and right click on the file and select “Run as Administrator”.

Once launched, you will be presented with press any key to continue. To execute, press any key on your keyboard.
NOTE: This may take several minutes to complete.

When it has finished,you will see Action complete. Press any key to close. Press any key on your keyboard to close the IERegFix.bat.

Step 2:

Click on Star t> In search option type cmd (Windows Vista users right click on it and run as administrator)>

Type regsvr32 jscript.dll > Hit Enter button > Click on OK

Type regsvr32 vbscript.dll > Hit Enter button > Click on OK

Step 3:

Please close all Internet Explorer windows.

(This may remove your favorite website saved in IE)

Open Control Panel >> Network and Internet >> Internet Options.

Click on General Tab and select Delete.. button and check “Preserve Fav. Website Data , Temp Internet Files and Cookies” and click on Delete button.

Now click on "Advanced" tab and then click on Reset >> Delete Personal Settings >> Reset >> Apply>> Ok.

Step 4:

Click the link below and save the file to your desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

Double-click the McPreInstall.exe.

Click Start button inside the Preinstall Tool.

Read the warning message and click OK to agree to the changes.

After the Preinstall Tool completes, click OK.

Click Close and restart your computer.

Re: McAfee Internet Security Opens as a Blank, White Box

Hi there,

Could you please confirm if you still have the issues persisting ???

Regards,

Re: McAfee Internet Security Opens as a Blank, White Box

Thanks -- I gave up and uninstalled McAfee for the last time.  Now I am using Microsoft Security Essentials and everything is wonderful.

Reliable Contributor Peacekeeper
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Message 5 of 5

Re: McAfee Internet Security Opens as a Blank, White Box

Sorry to hear .

For any1 else reading this it seems to be fixed by my comments above or changing to IE9 if you have IE8 or reverting back to IE8 if you have IE9.

Locking this thread

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