cancel
Showing results for 
Search instead for 
Did you mean: 
kindaichi78
Level 7

McAfee Internet Security 2012 scheduled scan does not start on schedule.

hey,

I have been having this problem. My scheduled scan does not start on time. Contacted the support for help but the solution they provided does not solve this issue. I have tried reinstalling the software but it's still the same.

this is what happened... i have scheduled a scan let's say Tuesday 10pm. But the scan would not start until some 4 hours later.

Is there a way to resolve this and have it start on time...?

Thanks.

Eddie

0 Kudos
7 Replies
Manoj_AR
Level 10

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

McAfee Schedule Scanner uses ‘Idle time detection’ even if you schedule the scan by 10 pm the computer should be idle from 9.45 (no mouse and key storks) then only the scan will initiate else it will post pond the scan.

What is the Operating System installed in your computer?

What is the version of McAfee Security Center?

0 Kudos
kindaichi78
Level 7

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

Vista Home Premium

McAfee Internet Security 2012

the whole laptop was left idling the whole nite as i would be sleeping. since there is no keyboard/mouse activity, the scheduled scan should start right on schedule. but it did not. it was only some 4 hours later then the scheduled scan start.

0 Kudos
Peacekeeper
Level 20

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

Ok sent you the workaround to avoid not starting on time. I am surprised re the 4hrs as the scan should start no more than +2hrs after the set time if the PC is still turned on. That setting I have confirmed in my testing. If you say at 1hr 30mins turn off the PC the 2hrs setting resets next time you boot. So you can get teh PC not scanning for days if you use teh PC for short periods.

2012 version out early next year has the option to disable the idle timer.

Manoj_Ar Even 1 spike to 11% cpu in the 10 minutes prior will reset the  idle timer. I have never had a scan start on time in the past 2 versions so this extra option in 2012 is helpful.

0 Kudos
kindaichi78
Level 7

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

i dont usually turn off my laptop over the nite when i go to bed. I would leave it on but close the lid, putting it into sleep mode. does this affect the start?

0 Kudos
thecreator
Level 7

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

kindaichi78 wrote:

Vista Home Premium

McAfee Internet Security 2012

the whole laptop was left idling the whole nite as i would be sleeping. since there is no keyboard/mouse activity, the scheduled scan should start right on schedule. but it did not. it was only some 4 hours later then the scheduled scan start.

Hi kindaichi78,

What is the Service Pack Level for your Vista Home Premium?

0 Kudos
kindaichi78
Level 7

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

SP 2

0 Kudos
Dinz
Level 16

Re: McAfee Internet Security 2012 scheduled scan does not start on schedule.

Hi Kindaichi,

Have you contacted our tech support to take a look at the problem . Can you please click on Useful links at the top of this page and click on Technical support so as our technician could diagnose the issue and get it resolved for you .

Regards,

0 Kudos