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veranderon
Level 7

McAfee Internet Security 2011 won't install in Vista

Hi

I have a 3 licence McAfee Internet Security 2011,  the PC is running Vista, when I run the install CD

it proceeds through the download begins installation looks like it's completing then says it cannot install

any of the Internet Security features???

It previously had Internet Security 2010 installed without problems, I uninstalled 2010, ran the software removal tool,

& the pre install tool but it wont install, ant idea's??

Veranderon

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5 Replies
Peacekeeper
Level 20

Re: McAfee Internet Security 2011 won't install in Vista

You seem to have done all that is necessary maybe retry above as sometimes the server is offine.

If no chop contact chat (technical support link) above and ask for an escalation if the chat tech cannot see the issue .

No other AVs installed?

Message was edited by: Peacekeeper on 12/01/11 9:14:37 AM
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veranderon
Level 7

Re: McAfee Internet Security 2011 won't install in Vista

Thanks Peacekeeper,

No other AV installed, have tried installation many times, both from CD & download, all seem to complete

then the message couldn't install, will try tech support

Veranderon

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Peacekeeper
Level 20

Re: McAfee Internet Security 2011 won't install in Vista

Also you are not behind a proxy are you?

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veranderon
Level 7

Re: McAfee Internet Security 2011 won't install in Vista

Thanks for the suggestions guys, they have all been tried, & no I'm not behind a proxy, I had a McAfee support tech remotely inside my computer

Friday night for 2 hours until he gave up, he tried everything he knew, I beleive he has escalated it to the next level of support, still waiting to hear something.

Thanks again for trying to help

Veranderon

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deepu01
Level 7

Re: McAfee Internet Security 2011 won't install in Vista

Hi,

       I do understand the situation the main reasons that, run the preinstall tool on vista & 7,

Steps to do before installing :

1 :- Run the MCPR tool (mcafee removal tool)

2 :- Delete the Temp files start---all programes--Accessories--run---(type %temp%)  delete all

3 :- make sure that you do not have any other AV traces in the system

4 :- log in to the mcafee website (us.mcafee.com )

5 :- you will be able to see the link in order to download the product

you can use the below link in order to get more help : http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100342

Regards,

    Deepu K

    McAfee tech support

deepu on 1/14/11 1:51:32 AM CST

Message was edited by: Dinz on 1/14/11 12:22:51 PM GMT-06:00
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