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blackmambo
Level 7

McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings

Hi

I've just renewed my McAfee Internet Security subscription for 2011 and re-installed the software.

When trying to customise the 'Anti-Spam' component (by clicking on the "Anti-Spam Settings" link), the 'McAfee Security Center' keeps crashing. As a result, I am unable to complete this function.

I have tried uninstalling the software (including clean-up using McAfee Removal Tool) and then re-installing it and still no go!

I've also checked the McAfee website and tried googling this problem........with no luck so far.

I'm using a Lenovo laptop with Windows 7 (32-bit) platform.

Please help!!!!!

Cheers

BM

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2 Replies
Dinz
Level 16

Re: McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings

Hi BM,

Could you please explain what it means by crashing – Is that you are unable to change settings/ Does security center close off immediately ?
Also let us know some of the following information ;

What is the version of Antispam ?
Do you have any other spam blocking utilities ?
Run MVT from http://mvt.mcafee.com and allow it to fix any problems . please post back your session id.

Regards,

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blackmambo
Level 7

Re: McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings

Hi Dinesh

Thanks for responding.

In response to your queries, please note the following:

1) McAfee SecurityCenter crashes when I click on "Anti-Spam" link under "Web and Email Protection" settings: 

-> SecurityCenter closes after the appearance of Win7 error message "McAfee Security Center has stopped working - Check online for a solution and close the program OR Close the program"'

-> Also unable to change settings of Anti-Spam

-> McAfee crash image attached below for your reference

McAfee Internet Security 2011 - Error Message.jpg

2) McAfee 2011 Components Version:

McAfee Anti-Spam

Version: 11.5

Build: 11.5.141

Last Update: 8/3/2011

Content Version:3789

Content Update: 9/3/2011 1:38:10 PM

Engine Version: 2.2.0.9149

McAfee SecurityCenter

Version: 10.5

Build: 10.5.227

Affld: 742-7

Language: en-au

Last Update: 8/3/2011

3) Any other spam blocking utilities

-> Spy-bot installed previously - but had to remove it when I installed McAfee Internet Security 2011

-> And Spy-bot not yet reinstalled back on computer

4) McAfee Virtual Technician result:

-> "No Problems Found"

-> Session ID 31420360

Hope this helps. I look forward to hearing from you shortly.

Cheers

BM

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