cancel
Showing results for 
Search instead for 
Did you mean: 
hbeer
Level 8

McAfee Internet Security 12.1. issue

Jump to solution

Today I downloaded the latest version of Security Center (version 12.1 , build 12.1.253, language Dutch) and now I cannot rechieve any emails anymore in Outlook.

I've tried to open the ports 110 and 25 in the firewall, but that doesn't help either. So I've removed the software and the emails were comming in. Then I installed the

security center software again and the result was again that the incomming emails are blocked.

Also if I thick the box " check for updates" the software tells me that I have no internet connection, while I am surfing on the web at the same time. I've tried to download'

the technical help software from the support page, but here also I get the message that I have no connectin to the internet, while I am actually on the McAfee webpage!

So, I am getting frustrated, especially since the support desk here in Holland does not answer the phone, eventhough I have been given a servicenumber by the automated

helpsystem of Mcafee and the telephonenumber I should call.

I wish I had stayed on the old version.

Can anyone help me with this,

PS: I am running still on XP and Outlook 2003

thanks very much

regards

Henk

0 Kudos
1 Solution

Accepted Solutions
hbeer
Level 8

Re: McAfee Internet Security 12.1. issue

Jump to solution

Peter,

I've contacted the tech guys here in Holland and after a system restore of my computer to an earlier date and

a new installation of the software, it runs oke now.

regards

Henk

0 Kudos
6 Replies
exbrit
Level 21

Re: McAfee Internet Security 12.1. issue

Jump to solution

Open SecurityCenter

Click PC and Home Network Tools

Click Home Network Dfense

Make sure your usual network is displayed.  You may have to click Trust Network to have it display and then ensure that your computer is NOT marked as an Intruder.

Network Defense only reads what is showing in your Windows Network so make sure that is working forst/

In SecurityCenter then click Web and Email Protection

Then click  Firewall

Click Internet Connections for Programs

(Takes a while to load)

Click the word Program at the top to rearrange them alphabetically

Locate Microsoft Outlook and make sure it has full access using the Edit button if necessary.

0 Kudos
hbeer
Level 8

Re: McAfee Internet Security 12.1. issue

Jump to solution

Peter,

When I click PC and Home Network Tools  I get 3 options:

- My Home Network : installed

-Quickclean : installed

-Vulnerability Scanner: installed.

I do not see the option Home Network Dfense

If I click My Home Network, I see my modem/router and my PC . Also here it says that my PC is not connected to the internet

while indeed it actually is connected.

How do I get the Home Network Defense? Can I download it from McAfee website?

thanks for you help

regards

Henk

0 Kudos
exbrit
Level 21

Re: McAfee Internet Security 12.1. issue

Jump to solution

It varies for version to version, you found that section I talked about.

Best idea is to phone Technical Support I think, it's free and available through Useful Links at the top of this page.

Message was edited by: Ex_Brit on 08/01/13 9:11:24 EST AM
0 Kudos
hbeer
Level 8

Re: McAfee Internet Security 12.1. issue

Jump to solution

Thanks Peter,

I will try that again, although yesterday they did not pick up the phone.

Take care

regards

Henk

0 Kudos
hbeer
Level 8

Re: McAfee Internet Security 12.1. issue

Jump to solution

Peter,

I've contacted the tech guys here in Holland and after a system restore of my computer to an earlier date and

a new installation of the software, it runs oke now.

regards

Henk

0 Kudos
exbrit
Level 21

Re: McAfee Internet Security 12.1. issue

Jump to solution

That's good.   It never occurred to me to ask you to run the Virtual Technician which also may have fixed it (may not have of course), however that's a thought for the next time.  I apologise.

Today is Microsoft Update Tuesday so don't forget to check.

Message was edited by: Ex_Brit on 08/01/13 9:16:22 EST AM
0 Kudos