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Re: McAfee Anti Virus Plus Problems?

I replied to Selvan's post on 8/19, #17 above.

Reliable Contributor exbrit
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Message 22 of 33

Re: McAfee Anti Virus Plus Problems?

Sorry so you did, my fault for speed reading.

I'll email Selvan and ask him about this.

Message was edited by: Ex_Brit on 24/08/13 8:01:22 EDT AM
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Re: McAfee Anti Virus Plus Problems?

Thank you, Ex_Brit.

My latest attempt to install Anti Virus Plus once again did not work.  Everything downloads with no problem, but, as usual, it fails to install.  In going through some old e-mail, I found that this problem goes back to July 5th, when I believe there was a Security Center and/or Firewall update.  That  time the online support chat person was able to get it to install, but the problem began re-occuring @ the end of July,/early August. I hope you can understand my frustration @ this point . . .

'Liz Beth

Reliable Contributor exbrit
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Message 24 of 33

Re: McAfee Anti Virus Plus Problems?

I quite understand and I did email my contacts for help here.

Re: McAfee Anti Virus Plus Problems?

Hi Ex_Brit,

Just an update for you . . .

Selvan has been very diligent and persevering in trying to help me, but after countless hours of online phone support and numerous messages back and forth, my problem remains unresolved.  As a result, he is assisting me in getting a refund for my AV Plus subscription, as I have not been able to use it effectively since July 5th.

Thank you again for your assistance; it was much appreciated.

Best Wishes,

'LizBeth

Reliable Contributor exbrit
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Message 26 of 33

Re: McAfee Anti Virus Plus Problems?

Hi 'Lizbeth,

Well I'm sorry that it hasn't worked out for you, and wish you all the best in the future.

Re: McAfee Anti Virus Plus Problems?

Thank you Ex-Brit; all the same to you! 

'LizBeth

Reliable Contributor selvan
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Message 28 of 33

Re: McAfee Anti Virus Plus Problems?

LizBeth Can you post here the Service Request number that you received from Tier 2 Tech so that I can Review the steps done by my Tech and proceed further applying advanced troubleshooting steps. This will also help me pull up your records in our database.

Thanks & Regards

Re: McAfee Anti Virus Plus Problems?

Thank you Selvan.

My most recent (8/14) SRN is  484570-1191946111, as stated in message #13, above.

Prior to that, on Aug. 6th, my SRN was 1187494665.  On July 5th,  my SRN was 1191946111.

I hope this helps . . . each time I could download, but not install, VS Plus.  I currently have no McAfee products installed except for Site Advisor.

'LizBeth

Reliable Contributor selvan
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Message 30 of 33

Re: McAfee Anti Virus Plus Problems?

Lizbeth,

Is it okay If I give you a call tomorrow at your preferred time so that I may assist you further in fixing this issue.

Regards