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ukhan
Level 7
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Message 1 of 3

MVT shows the same problems even after Fixing and restarting PC

Hello,

I am trying to download McAfee but don't get a download button. The provider told me to run MVT to resolve some basic problems and the same I did. Most of the problems are solved, but still I cannot download my McAfee. I run again MVT and found the below errors:

Results: Problem(s) found.

McAfee Virtual Technician can fix these problems

  1. VBSCRPT.DLL or JSCRIPT.DLL is corrupt
  2. Ref# 1142849: Update trusted Microsoft certificates. Restart reburied after MVT completes.
  3. Clear temporary internet files
  4. Clear DNA cache

McAfee Virtual Technician cannot fix these problems

  1. Clear the temporary folders

For the first four errors, I run Fix and MVT did fix all the first four errors. For the 5th, I clear the temporary folders manually (Win+R => %temp% => and deleted all files). 

Then I restart my PC and again run MVT to just conform; but again, MVT shows the same errors. I fix several times these errors and then restart computer. After every restart I again run MVT and it gives the same errors that were apparently fixed previously. 

Thank you very much for any help you can offer!

2 Replies
Reliable Contributor Peacekeeper
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Message 2 of 3

Re: MVT shows the same problems even after Fixing and restarting PC

Best to contact support for your country

here

 

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Reliable Contributor selvan
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Message 3 of 3

Re: MVT shows the same problems even after Fixing and restarting PC

Hi @ukhan 

Could you try using a different web browser and see if you can download McAfee?

Visit the below link to get access to your McAfee Account Dashboard and start downloading the installer

https://home.mcafee.com

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