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bill_p
Level 7

Lost Internet Connection after McAfee 2010 Total Protection Expired

I lost Internet connection several days after my   McAfee 2010 Total Protection expired. I removed the software and installed McAfee 2011 Total Protection. Still unable to connect. Please help.

My PC is a Gateway laptop running Windows 7

Thanks!

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5 Replies
jaymfe
Level 12

Re: Lost Internet Connection after McAfee 2010 Total Protection Expired

Please try to turn off Firewall and let me know if that help…

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bill_p
Level 7

Re: Lost Internet Connection after McAfee 2010 Total Protection Expired

Thanks Jayadeep.

I already tried turning off Firewall. Didn't solve the problem.

Internet works with my work laptop, so the problem with my home laptop is for sure McAfee related.

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Peacekeeper
Level 20

Re: Lost Internet Connection after McAfee 2010 Total Protection Expired

When you removed it did you use the removal tool?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Retry it and

Reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

bill_p
Level 7

Re: Lost Internet Connection after McAfee 2010 Total Protection Expired

Thanks Tony

I did not use the removal tool the first time.

I did follow your steps tonight but didn't solve the problem. Still no Internet connection.

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Peacekeeper
Level 20

Re: Lost Internet Connection after McAfee 2010 Total Protection Expired

Try disabling the other components of Mcafee if still not chop contact Chat via tech support link above. Use phone contact you have 30 days free access as u have a new version/cd. Use link below

http://service.mcafee.com/FAQDocument.aspx?id=TS100429&lc=1033

Message was edited by: Peacekeeper on 13/05/11 3:13:06 PM
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