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License expired after 3 month

Hello,

In January this year I bought a 3 PC version, and installed one license on my VAIO laptop, I had to deinstall the old version and install the new 3 PC version. McAfee tells me now on this laptop, the device has expired for 68 days. If I go into my account on your home, this subscription runs out in January next year.

On the McAfee homepage it saysthat I've taken one of three licenses, on the Vaio. On the PC, I will still install the second license before May. The third license is for the PC of my husband. Since his subscription runs until next year, I will probably not need it.

So why my Vaio laptop is not protected? In my account I can not see on which PCs the one license is installed. I'm sure I installed it only on the Vaio laptop, since the PC is still protected until May.

What should I do?

Best regards
Ingrid

7 Replies
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Re: License expired after 3 month

Probably remnants remain of the old suite.  Uninstall all McAfee via Control Panel in the normal manner, then run the MCPR cleanup tool to get rid of all the leftovers and reboot.  Reinstall your product from your online account.

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Re: License expired after 3 month

Hi,

Thank you. My license is valid again. I'll see for how long Meanwhile I got really fast in deinstalling, cleaning and reinstalling...

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Re: License expired after 3 month

If you do have any problems call or use the online chat to reach Customer Service..

http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

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Re: License expired after 3 month

I tried to reach the support several times. I installed the required test and repair software. But evem after that, I could not get in touch with tje support. On the page, where you can choose chat or mail, it was not possible to activate one or the other. It is not the first time, that I cannot get support.

I am very disappointed about McAfee. But I love this forum, because here you get help very quickly. Thank you so much.

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Re: License expired after 3 month

That's probably because they were closed.  try during normal office hours today.

Don't use email option as it's very slow.

Message was edited by: Ex_Brit on 02/04/12 7:20:58 EDT AM
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Re: License expired after 3 month

Do they close mail at night? Fact is, they are not reachable, when I need them, even not by mail. That's embarrassing for McAfee.

Thank you for your fast answers.

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Re: License expired after 3 month

You could tell them that.  Our records show you are in France so here is Customer Service phone number:

Si vous voulez vous entretenir avec un de nos representants du Service Clientele, veuillez appeler au: 01 70200008.

Délai d’attente estimé : 10-30 minutes

Heures d’ouverture : 09.00-18.00 local, Lundi à vendredi

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