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RE: Internet security 2009 and product setup problem



My question would be, did you ask to escalate your case?
vinod_r2
Level 11
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Message 32 of 73

RE: Internet security 2009 and product setup problem

Did this computer have Norton installed on it earlier??
perhaps it was removed or uninstalled some how?:confused:
Pete_123
Level 7
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Message 33 of 73

RE: Internet security 2009 and product setup problem



Vinod, please can you state why your comments might be relevant, and how this would help resolve the issue?

The machine did indeed have norton installed on it over 1 year ago...but it was removed by the add/remove process, and did not cause any problems with the 2008 version of mcafee internet security 2008.

If you have something by way of useful information as to how this supposed problem might fix my predicament then I would be extremely grateful for your support.
vinod_r2
Level 11
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Message 34 of 73

RE: Internet security 2009 and product setup problem



Hmmm .. the reason why I asked you specifically about Norton is due to the fact that the Norton files and registry entries if left on the computer can cause such behaviour..... the mention of 2 computers out of 4 was the one that made me think in that line...
more over the new version has lots of other technical changes that can cause issues if there are traces of Norton found

In a similiar case...
I found some applications from Symantec on

c:\program files\common files\symantec shared\

again.....

see if running This helps.
Pete_123
Level 7
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Message 35 of 73

RE: Internet security 2009 and product setup problem

Thanks Vinod. I did check for any rogue programs and also ran the tool you very helpfully provided, and also rebooted my machine afterwards.

Unfortunately it did not resolve the main issue of not being able to register the product using the product setup tool.


I guess however it does remove one more possibility....before final resolution.
vinod_r2
Level 11
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Message 36 of 73

RE: Internet security 2009 and product setup problem

Hmmm...
could you click on start
select Run
type CMD

Then in the command prompt window type
PING download.mcafee.com and hit enter

post back the reply that you get ( just the Ip address will be enough)



Again .. if its some sort of server issues then it will be resolved by itself and you must be presented a prompt to register the software when a registration is required to get updates tikl then you must be ok and safe.
Pete_123
Level 7
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Message 37 of 73

RE: Internet security 2009 and product setup problem

vinod, I have done this action many times already and every time I get a satisfactory response. The ip address I get on this ocassion is as follows:

212.140.233.209


As stated to you many time before in this forum this problem has persisted since Weds/Thursday last week and the system has prompted me many times to register in line with updates but it has never completed...so I don't share your confidence on this ocassion.

I believe I will only continue to get updates until this issue is resolved, or within 12 days after which I will no longer continue to get updates. Is this the case or not?

If so I am some 5 days into this cycle already, and fast running out of time.

Thanks however for your continued suggestions and patience. I am now off to get 8 hrs sleep before I start my normal job of work, after having spent an inordinate amount of time trying to get my basic software to work this weekend.:mad:

RE: Internet security 2009 and product setup problem




If the ip address shown is 212.140.233.209, we shall try with a different one.

Click on start-> Click on Run-> Type drivers-> Click ok-> Open the folder etc ->open the file hosts with a note pad. initially the contant inside that will be like

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

Change it to

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
221.135.111.121 download.mcafee.com

then save the file.

try pinging now if you are getting the reply from ip 221.135.111.121, then go ahead register your prodcut.
Pete_123
Level 7
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Message 39 of 73

RE: Internet security 2009 and product setup problem



Luke, I did exactly as you said and alas the same problem occurs. The product setup screen just hangs. I did get a response from the IP address you mentioned after I made the change, so that part worked ok...just NOT the product registration.

RE: Internet security 2009 and product setup problem



Are you using any third party firewall?
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