I purchased Internet Security 2009 3 user licence edition here in the UK from Amazon, and purchased an identical product for my inlaws. Their upgrade worked satisfactorily on both XP and Vista platforms without any major problems.
The problem I have on my wife's very well established Dell laptop which has run Security suite software now for many years (previous version was Mcafee Internet security 2008), is due to the fact that I cannot use the product setup tool, as everytime the machine attempts it the "prcoessing activiation" screen starts but does not provide you with the ability to log in to your online account to verify the subscription. I am aware that if this does not happen then after 12 days the ability to continue downloading dat files ceases.
I have installed the mcafee technician...no problems. I have contacted the help desk in India now on two ocassions and each time their resolution has not solved the problem. I cleaned the internet explorer settings at their request back to original install condition. I even uninstalled with their supplied uninstall tool and reinstalled the entire software from the CD again, resulting in many many updates to get it back to an up to date condition.
The last suggestion to me by the technician on the "live chat" was that there was potentially a problem with the mcafee servers , and that I should try again tomorrow.
So currently I am sitting with a problem where I cannot update the product as it requires due to the inability to get a connection to my wife's already registered account , and there appears to be no suggestion as to when or if mcafee will resolve this server issue?
Anyone out there having similar problems, or can a helpful moderator do some checking for me with the mcafee team to see if they really do have problems with their servers or not, and if this is a known problem?
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
RE: Internet security 2009 and product setup problem
I uninstalled all products using windows add/remove programmes originally. I also removed at a later time using the MCPR tool. I have reinstalled from CD as advised by the technician, but as I did not pruchase from mcafee online I cannot download from my account online as far as I am aware.
I have no competing products.
I have reset all the IE& settings as previously advised by the technician, which disabled a lot of addins and created a lot of unnecessary work to get my system back to it previous state, which should be unnnecessary when purchasing a software product like this.
The only thing I have not done from your list is to delete all folders in the explorer folders as you mention. Will this really make a difference.
I have been trying at intervals all day to register my product using the product setup feature and the ability to progress varies. Some times I have not got beyond the setup stage. Other times I have managed to input my wifes account details, only for it to stall. Some time I have seen a red error message saying "SERVER xxxxxx"....which I could only partially read as it was on screen only momentarily.
The fact that every time I try it gets to varying stages of completion leads me to believe that it is indeed a server problem at the mcafee end. IS there anyone who could confirm this before I attempt my 4th reinstall? If it were a problem with my machine why would it come back with a different stage each time of completion?