I'd be extremely grateful if someone could assist with the below please.
I started my laptop (no more than 4 months old) and it said that it was installing windows (automatically as part of the startup). Once done, I noticed that my internet securtiy was not there - missing icon and then error messages. No idea why - no restores or any changes (other than automatic windows updates).
I went through the McAfee process of re-installing and updates are current.
Every couple of days I am now getting a blue screen. Most recent output:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
I have done a disk check (check disk) and saw no problems. The hard drive is not even 1/4 used.
I did a full scan and nothing was found.
I am sure all the drivers are all up to date.
Nothing significant changed (i.e. nothing installed other than any automatic Windows updates) on my Toshiba laptop between a previous shutdown (done correctly) and the next startup.
I have seen comments that McAfee has been causing blue screens. If I could open the blue screen dump file I would!
Any ideas please?
Thanks very much,
Can you please let us know the version of your Network adapters
And let us know the version of the WLAN Atheros driver
Thanks for the interest. As requested:
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Driver date: 09/02/2011
Driver Version: 188.8.131.52
Next time you get a Blue Sceen of death, take a Digital picture of the screen in its entirety, then focus down on a driver the operating system caused the BSOD and snap a digital picture of it. Download the pictures to the computer and use a program that reduces the size of the file for uploading and sharing.