I hope I'm asking this in the right place, if not hopefully someone will put me right.
My prproblem is as follows..
I have a subscription to Internet Security 3 User licence. For some reason, when I try to dowload updates manually, I see the Checking for updates screen. I get a green tick, it them moves to downloading updates, but the figure never gets past 0%. I then get a simple message ' An error has occurred'. There is no further infomation given and I've no idea what to do next.
The home screen shows updates are current. When I run Virtual Technician, the report comes back as no problems found and the DAT shows as up to date.
I'm running Vista SP3.
A bit sad this, replying to my own post, but if anyone is interested, I bit the bullet and contacted Tech Support Chat. After taking me through a couple of procedures tweaks in the internet options settings, which didn't work, I was advised to uninstall then reinstall.
That seems to have done the trick. I've noticed that after the reinstall, I now have Internet Security 11 as opposed to 10.
Fingers crossed that it continues to work.
I was wondering did you have to run the MCPR tool when you uninstalled your software? I currently have the same program with one of my computer, the only thing I can think of that is causing this is that my computer's Security Center version is 10.5.221, which is just one version to old and can't update to 10.5.327 because it is not version 10.5.227. And now because of this I can't update it to version 11.
I do not know if JohnPickles used the MCPR tool or not but I would assume Technical Support Chat informed him of this as this is the best way to remove all traces of the current installation before downloading and installing the software.
I would suggest you try this as well. You can certainly contact Chat but chances are they will suggest you do this anyway. Let us know if this resolves your issue.
Sorry, I should have made it clear that yes, I did use the MCPR tool to clear up after the uninstall. All went smoothly.
The only downside is that the MCPR tool also installed my copy of McAfee Vaults, and I didn't have a back up of the installation files. Ho Hum.
At least Security Centre seems to wok ok now.
John, are you sure it removed McAfee vault??
Can you please open McAfee and click on Data Protection and option >> Anti-Theft and let me know if you are able to access the vault.
Sorry for the delay in replying, done as you suggested and nope. no sign of McAfee Anti Theft. From memory, I purchased Anti theft as a standalone item some time ago. I don't ever remember it being integrated into Security Centre. I used to access it via an icon in the system tray.
John, Anti-theft is available only with McAfee Total Protection. If you have anti-theft on your account, you can download and install Anti-theft.on 27/5/11 10:08:11 PM IST
Sorry to disagree, but I bought Anti Theft as a standalone downloaded product from McAfee about 18 months ago. It was there and I was using it before I had to use MCPR tool to rectify the manual update problems I was having with McAfee Internet Security last week. I have never had McAfee Total Protection, but I did have Anti Theft.
JohnMessage was edited by: JohnPickles on 5/27/11 2:13:31 PM CDT