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krismatt
Level 7

Internet Security 2010 + Windows 7 = Slow computer

I've installed Windows 7 on my laptop and then installed Internet Security (IS) 2010. Installation was successful, however my computer started to work/operate slowly to the point that my computer hangs and freezes.

My laptop worked well again after I've uninstalled IS 2010. What seems to be the problem? Is this a RAM issue or IS 2010 is not compatible with Windows 7?

Please help.

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8 Replies
jaymfe
Level 12

Re: Internet Security 2010 + Windows 7 = Slow computer

Krismatt,

Please let me know the RAM size of the computer, version of Internet Explorer . It may happen if there is lot of applications installed on your computer I would also recommend you to remove unwanted start up programs from the computer. Please check following knowledge base to check for incompatible application list and remove them.

http://service.mcafee.com/faqdocument.aspx?id=TS100914

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exbrit
Level 21

Re: Internet Security 2010 + Windows 7 = Slow computer

Moved to SecurityCenter 10 - 2010 as a more appropriate spot.   The software is fully compatible with Windows 7, both x86 and x64 versions (now your Windows 7 should be SP1, help with that HERE).

Minimum requirements are as follows:

Supported Operating Systems

    Windows XP (32-bit) with Service Pack 2 (SP2) or higher

    Windows Vista (32-bit and 64-bit)

    Windows 7 (32-bit and 64-bit)

System Requirements

    1 GHz processor or higher

    800 × 600 or higher resolution

    256 MB RAM or higher for Windows XP (512 MB recommended)

    512 MB RAM for Vista/Windows 7 (2GB recommended)

    200 MB of available free drive space

    Internet connection

Supported Browsers

    Microsoft Internet Explorer 6.0 or later

    Optional: Mozilla Firefox 2 or later

Supported Email Programs

    POP3 – Microsoft Outlook Express, Microsoft Outlook, Eudora, Netscape, IncrediMail and Thunderbird

    MAPI – Outlook

    Windows Live Mail

    Web – MSN/Hotmail, or email account with POP3 access

Required for Anti-Spam Toolbar Plug-In

    Outlook Express 6.0 or later

    Windows Mail

    Outlook 2000 or later

    Eudora 6.0 or later

    Thunderbird 1.5 or later

    Anti-Spam also supports any other POP3 email client (without SSL) and web accounts (MSN/Hotmail paid accounts and accounts with POP3 access)

Reasons for slowness could be not meeting the above requirements or other security software interfering with McAfee, do you have any installed or did you?

Message was edited by: Ex_Brit on 15/04/11 7:43:23 EDT AM
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krismatt
Level 7

Re: Internet Security 2010 + Windows 7 = Slow computer

Hi Ex_brit,

Yeah there's another AV program installed. I didn't mind uninstalling it since the McAfee installer did not prompt me to do so. I thought it was OK to just let it work simultaneously.

Thanks for enlightening me.

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exbrit
Level 21

Re: Internet Security 2010 + Windows 7 = Slow computer

What was it just out of interest?   Running more than 1 A/V can actually cause you to catch something as they could feasibly cancel each other out, but you can run anti-malware/spyware applications - I listed some here:  https://community.mcafee.com/docs/DOC-2168

Message was edited by: Ex_Brit on 16/04/11 7:06:05 EDT AM
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krismatt
Level 7

Re: Internet Security 2010 + Windows 7 = Slow computer

Laptop's working properly now. Thanks again, Peter!

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exbrit
Level 21

Re: Internet Security 2010 + Windows 7 = Slow computer

That's good, all the best. ;-)

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jaymfe
Level 12

Re: Internet Security 2010 + Windows 7 = Slow computer

Krismatt,

Happy to hear that it has fixed the issue.

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krismatt
Level 7

Re: Internet Security 2010 + Windows 7 = Slow computer

Hi Jayadeep,

Thanks for providing the link. My RAM is currently standing at 1.5GB. I think I know the reason why IS 2010 isn't running smoothly. It could be the other anti-virus programs installed as well.

I'll uninstall the other AV programs and see what happens. Thanks!

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