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wixey
Level 9
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Message 1 of 19

Intermittent Issues with New Blue Interface

Hi,

A couple of weeks ago my McAfee Security Center updated to version 16.0.5 and now has the new blue interface. Everything worked normally until a couple of days ago. Since then, for no apparent reason, the interface icons no longer respond when clicked on, and the Notification/Bell panel no longer updates itself after a scan is run, update check, etc. The only icon that responds is "View Report". Running a manual check for updates by right-clicking the McAfee icon in the icon tray and then rebooting seems to fix things, but this is only a temporary workaround. MVT doesn't detect any issues. Is this a known problem with the newer interface or is this something that needs to be reported to Tech Support? It looks as though all the main components are running but something is preventing the interface from functioning normally.

18 Replies
Reliable Contributor exbrit
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Message 2 of 19

Re: Intermittent Issues with New Blue Interface

I've had that happen a few times.  A complete restart of the machines cured it

Is this Windows 10 by any chance?

wixey
Level 9
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Message 3 of 19

Re: Intermittent Issues with New Blue Interface

Hi exbrit,

I'm running Windows 7 64 bit. If it's a documented fault I'm hoping it will get patched fairly soon as it's awkward having to reboot to get it working.

Reliable Contributor exbrit
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Message 4 of 19

Re: Intermittent Issues with New Blue Interface

Yes, I know.   It'll get sorted out eventually.

Reliable Contributor Peacekeeper
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Message 5 of 19

Re: Intermittent Issues with New Blue Interface

I suppose you have not tried a full uninstall reinstall of the product. . It is possible that the update did not work properly.

Uninstall Mcafee software

I will however ask in our mod call next Monday if support has seen this much.

Korgman
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Message 6 of 19

Re: Intermittent Issues with New Blue Interface

Had this happen too on Win7 x64, same SC version.

Reliable Contributor Peacekeeper
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Message 7 of 19

Re: Intermittent Issues with New Blue Interface

Ok will ask in our call

Reliable Contributor Peacekeeper
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Message 8 of 19

Re: Intermittent Issues with New Blue Interface

Someone will post to this thread and ask you questions. BTW have you a pic of the issue.

Reliable Contributor selvan
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Message 9 of 19

Re: Intermittent Issues with New Blue Interface

Hi

Please help us with a picture so that we can have a better understanding of the issue

wixey
Level 9
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Message 10 of 19

Re: Intermittent Issues with New Blue Interface

Hi Selvan,

I can't offer a picture at the moment as the issue hasn't returned since I started this topic. A picture might not help much with this issue as when the issue does arise the interface looks normal, but the icons along the bottom of the interface don't respond and don't open a new window when clicked on.