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Installation problem - blank installer??

I got a new computer at Christmas (Acer laptop with Windows Vista, I use Mozilla Firefox for internet) and it had a trial version of the Security Suite. My trial period just ended so I went online and renewed my subscription, downloaded the software and attempted to install it. The Installer started "gathering information" and then the box went blank and nothing happened for hours - I just let it run. I tried installing again in safe mode. Same thing happened and then finally I got a message that "Installation Cannot Continue" and that updates had been made to the installer and a new version is available. There was a button at the bottom of the box to "use new version" but it wouldn't let me click it. This was just hours after I had downloaded it! How can I get my Security Suite to install???
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3 Replies
exbrit
Level 21

RE: Installation problem - blank installer??

Do the following:

If you are using IE8 beta uninstall it immediately. Reboot.

In IE7 go to Internet Explorer Tools/Internet Options/Advanced and click Reset, Apply and then OK.

Exit IE and re-open. Re-enable whatever add-ons you need as that exercise disables all of them.

First make sure that Windows is totally up to date with both critical and non-critical updates. I trust that Vista is SP1. If not there is help with that HERE.

Then do the following:


1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you find none do not worry, as it only means that the removal tool has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.

For US Customers.....

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
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RE: Installation problem - blank installer??

It worked! Thank you!!
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exbrit
Level 21

RE: Installation problem - blank installer??

Glad to help.
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