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sdauer
Level 7

Installation failure

When trying to install the program, I receive an error message and red circles with x's next to each component. I have restored the system to an earlier date, removed the program from Control Panel and cleaned the remnants with the removal utility--all to no avail. The diagnostic tool reports the following problems, which it is unable to repair:

MVT Information
MVT Version : 5.0.1.0
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 8.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 128036
Physical Memory Total : 392632
Virtual Memory Available : 2056504
Virtual Memory Total : 2097024
System Architecture : x86 Family 15 Model 2 Stepping 7 Mobile Intel(R) Pentium(R) 4 - M CPU 1.80GHz
Date Time : 08/28/2009 23:30:34
Time Zone : GMT -05:00
Product Details
Product Name : SecurityCenter
Product Version : 9.15.126
Language : en-us
Partner : McAfee
Health Check Details
Registry OK
File 6 file(s) incorrect
Expected File not Present
File: C:\Program Files\Common Files\McAfee\Installer\mcinst.exe
Expected File not Present
File: c:\program files\mcafee\msm\McSmpUi.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtTsk.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtStr.dll
Expected File not Present
File: c:\program files\mcafee\msm\McSmtFwk.exe
Expected File not Present
File: c:\program files\mcafee\msm\McSmtMsg.inf

Process 1 process(s) incorrect
Expected process not running
Expected : running
Existing : not running
Process: C:\Program Files\Common Files\mcafee\mna\McNAsvc.exe

Service 2 service(s) incorrect
Expected Service State Incorrect
Expected : running
Existing : stopped
Service: mcmscsvc C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

Expected Service State Incorrect
Expected : running
Existing : stopped
Service: McNASvc "c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe"


COM OK
Top Issues OK
SYSTEM OK

Any help would be much appreciated.
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3 Replies
BalaSGS
Level 7

RE: Installation failure

Hi

Sorry for the inconvenience caused to you, please let us know if you still have any issue with McAfee. If yes please clarify,

Do you have any other security software installed in the system?
How old is the system? Did you made any recent changes to the computer?

Steps
Option 1:
1.Check the Time/Date settings of the computer, make sure it’s correctly set (according to the user’s local time zone)
2.Check for the installed applications in the computer, make sure you don’t have any other 3rd party applications or older version of McAfee product that may conflict with McAfee
3.Download and run the McAfee Preinstall Tool (KB DOC ID: TS100410 http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe)
Reboot the computer
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sdauer
Level 7

Same problem

Thanks for your reply. I've checked for time/date and conflicting programs, and I've run the pre-install tool. The problem is unchanged. I still receive the installation failure message and red circles with x's next to each component. What would you suggest?
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Cateta
Level 7

I'm having the same problem

I'm trying to install Total Protection 2009, but I'm having the very same problem.

Does anybody knows how to fix this problem?
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