When trying to install the program, I receive an error message and red circles with x's next to each component. I have restored the system to an earlier date, removed the program from Control Panel and cleaned the remnants with the removal utility--all to no avail. The diagnostic tool reports the following problems, which it is unable to repair:
MVT Information MVT Version : 18.104.22.168 System Information Operating System : Microsoft Windows XP Home Edition (Build 2600) Service Pack : Service Pack 3.0 Language : 0409 Internet Explorer Version : 8.0 Internet Explorer Language : en-us System Drive Type : NTFS Physical Memory Available : 128036 Physical Memory Total : 392632 Virtual Memory Available : 2056504 Virtual Memory Total : 2097024 System Architecture : x86 Family 15 Model 2 Stepping 7 Mobile Intel(R) Pentium(R) 4 - M CPU 1.80GHz Date Time : 08/28/2009 23:30:34 Time Zone : GMT -05:00 Product Details Product Name : SecurityCenter Product Version : 9.15.126 Language : en-us Partner : McAfee Health Check Details Registry OK File 6 file(s) incorrect Expected File not Present File: C:\Program Files\Common Files\McAfee\Installer\mcinst.exe Expected File not Present File: c:\program files\mcafee\msm\McSmpUi.dll Expected File not Present File: c:\program files\mcafee\msm\McSmtTsk.dll Expected File not Present File: c:\program files\mcafee\msm\McSmtStr.dll Expected File not Present File: c:\program files\mcafee\msm\McSmtFwk.exe Expected File not Present File: c:\program files\mcafee\msm\McSmtMsg.inf
Process 1 process(s) incorrect Expected process not running Expected : running Existing : not running Process: C:\Program Files\Common Files\mcafee\mna\McNAsvc.exe
Service 2 service(s) incorrect Expected Service State Incorrect Expected : running Existing : stopped Service: mcmscsvc C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
Expected Service State Incorrect Expected : running Existing : stopped Service: McNASvc "c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe"
Sorry for the inconvenience caused to you, please let us know if you still have any issue with McAfee. If yes please clarify,
Do you have any other security software installed in the system? How old is the system? Did you made any recent changes to the computer?
Steps Option 1: 1.Check the Time/Date settings of the computer, make sure it’s correctly set (according to the user’s local time zone) 2.Check for the installed applications in the computer, make sure you don’t have any other 3rd party applications or older version of McAfee product that may conflict with McAfee 3.Download and run the McAfee Preinstall Tool (KB DOC ID: TS100410 http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe) Reboot the computer
Thanks for your reply. I've checked for time/date and conflicting programs, and I've run the pre-install tool. The problem is unchanged. I still receive the installation failure message and red circles with x's next to each component. What would you suggest?