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sam1973
Level 7

Installation Incomplete

Win XP SP3 / AntiVirus Plus

I have been attempting to re-install McAfee but have been unsucessful.  I did run MCPR.exe prior to installation.  MVT reports that Secuirty Center 12.8 "Product Update Required" but is unable to fix it.  Here are the content of the logs in the McInst subfolder:

Common000

12/13/2013 01:00:27 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

mscsvc.inf000

12/13/2013 01:00:24 PM [MSC] -- (Error) There was an error when trying to (un)register module C:\Program Files\McAfee\MSC\McMscShm.dll. Error: 80070005

12/13/2013 01:00:25 PM [MSC] -- (Error) ..There was some error (0) during installation. Directly deleting the temporary folder C:\PROGRA~1\McAfee\Temp\qxz34 since we wont be needing it anyway

mscLI.inf000

12/13/2013 01:00:27 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\PROGRA~1\McAfee\Temp\qxz34 since we wont be needing it anyway

mscupd.inf000

12/13/2013 01:00:20 PM [MSC] -- (Error) ..Could not run the process as C:\Program Files\McAfee\MSC\mcinfo.exe doesnt exist

mscmisc.inf000

12/13/2013 01:00:14 PM [MSC] -- (Error) ..Path C:\Program Files\McAfee\MSC\mcsubmgr\*,*,*,* doesn't exist - cannot get latest version directory. Error: 3

mscreg.inf000

12/13/2013 01:00:12 PM [MSC] -- (Error) ..Path C:\Program Files\McAfee\MSC\mcregobj\*,*,*,* doesn't exist - cannot get latest version directory. Error: 3

msccmn.inf000

12/13/2013 01:00:11 PM [MSC] -- (Error) ..Path C:\Program Files\Common Files\McAfee\Platform\mcutil\*,*,*,* doesn't exist - cannot get latest version directory. Error: 3

rmoldfile.inf000

12/13/2013 12:59:02 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\RedirSvc\redirsvc.exe doesnt exist

12/13/2013 12:59:02 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\Emproxy\emproxy.exe doesnt exist

12/13/2013 12:59:02 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\Emproxy\emtray.exe doesnt exist

mhn32.inf000

12/13/2013 12:58:51 AM [MSC] -- (Error) ..Could not run the process as \net.exe doesnt exist

12/13/2013 12:58:51 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\Mcafee\MNA\mcnasvc.exe doesnt exist

12/13/2013 12:58:57 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\Mcafee\MNA\McAltHst.exe doesnt exist

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45 Replies
exbrit
Level 21

Re: Installation Incomplete

If you ran any other antiviruses in between make sure they're gone by using their removal tools.

Uninstall any McAfee that's showing in Control Panel > Add or Remove Programs.  Don't worry Windows Firewall will switch on to protect you.

Make sure that Windows is up to date especially considering Microsoft had an issue with XP updates recently which was fixed yesterday I think.   Also make sure that IE is version 8 and set to default settings.  You don't have to use it as your default browser, just make sure it's up to date.

Run MCPR - freshly downloaded from here:  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Reboot and run the MCPreinstall Tool http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

Retry your installation from your online account, not any CD you may have.

If the problem persists, contact Technical Support, it's free by phone or online chat and linked under Useful Links at the top of this page.

.

Message was edited by: Ex_Brit on 13/12/13 5:30:59 EST PM
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sam1973
Level 7

Re: Installation Incomplete

Still not successful.  MVT is still reporting SecuityCenter 12.8 "Product Update required"

vscore_fresh.inf000

12/14/2013 11:09:12 AM [MSC] -- (Error) ..Executable C:\Program Files\Common Files\McAfee\VSCore_3_8\McVscIns.exe execution failed. Return code: 255. Trigger full install failure

12/14/2013 11:09:12 AM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\PROGRA~1\McAfee\Temp\qxz29 since we wont be needing it anyway

mscLI.inf000

12/14/2013 11:09:15 AM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\PROGRA~1\McAfee\Temp\qxz29 since we wont be needing it anyway

Common000

12/14/2013 11:09:15 AM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

rmoldfile.inf000

12/14/2013 11:08:12 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\RedirSvc\redirsvc.exe doesnt exist

12/14/2013 11:08:12 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\Emproxy\emproxy.exe doesnt exist

12/14/2013 11:08:12 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\McAfee\Emproxy\emtray.exe doesnt exist

mcproxy.inf000

12/14/2013 11:08:13 AM [MSC] -- (Error) ..There was an error creating the service configuration for service McProxy. Error: 5

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error creating the service McProxy. Error: 0

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error opening the service McProxy. Error: 1060. Unable to set extra parameters

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error opening the service McProxy. Error: 1060. Unable to set extra parameters

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error opening the service McProxy. Error: 1060. Unable to set extra parameters

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error opening the service McProxy. Error: 1060. Unable to set extra parameters

12/14/2013 11:08:13 AM [MSC] -- (Error) There was an error opening the service McProxy. Error: 1060. Unable to set extra parameters

mhn32.inf000

12/14/2013 11:07:56 AM [MSC] -- (Error) ..Could not run the process as \net.exe doesnt exist

12/14/2013 11:07:56 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\Mcafee\MNA\mcnasvc.exe doesnt exist

12/14/2013 11:08:06 AM [MSC] -- (Error) ..Could not run the process as C:\Program Files\Common Files\Mcafee\MNA\McAltHst.exe doesnt exist

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exbrit
Level 21

Re: Installation Incomplete

The only thought I have is check your system clock for accuracy both time and time zone-wise.   Other than that I think you should contact Technical Support as I suggested in the last line of my post above.

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sam1973
Level 7

Re: Installation Incomplete

Clock seems to be within a second or two of the time.gov one.  I wouldn't think it would be that sensitive.

If I click the "Free Telephone Support" or "Free Internet Chat" links for Technical Support I get "An Error Occurred".

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exbrit
Level 21

Re: Installation Incomplete

It sounds like something is wrong with Windows.  As a precaution check for malware using Malwarebytes Free, see the last link in my signature below under 3rd Party Tools.

You could also perhaps try a different browser.

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sam1973
Level 7

Re: Installation Incomplete

The Tier2 support mentioned that, but I'm not sure how to go about troubleshooting a Windows issue after making sure all the available updates have been performed.

One of the earlier install attempts removed Malwarebytes and Spybot as being incompatible.  Didn't affect the outcome.

It didn't matter whether it was IE or Firefox.  I had to follow the tech support link after running MVT to get support.  The links from the login page failed.  The first one seemed to follow the rename .dll and uninstall/reinstall Visual C++ and left me to rerun the install.  That still failed the same way.  Tier2 support was at it for eight hours after that and was manually editing the registry.  Had to end because it was getting late (I'll give her credit for persistence), was expected to resume today, but that was over 2 hours ago.

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exbrit
Level 21

Re: Installation Incomplete

Sometimes they are late because they get caught on another case but if she said she'd call you back then she will I'm sure.   Yes the software will tell you that Spybot and Malwarebytes are incompatible and in the case of Spybot I do not recommend reinstalling it,  however Malwarebytes Free I do recommend  and you can ignore that warning in future regarding that software.

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exbrit
Level 21

Re: Installation Incomplete

P.S. If it goes for too long with no call back give me the case ID number and I will email someone.  I can't promise anything but I will try.

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sam1973
Level 7

Re: Installation Incomplete

Update. 

I started another chat with Tech support referencing the previous session.  The Tier2 support worked at it for about 3 hours.  There was alot of manual editing of the registry and scans.  The Installation was still incomplete.  Logs were collected and will be sent for further analysis. 

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