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Install problems

I have just downloaded and installed the McAfee Suite on to a new machine. McAfee trial was previously loaded and hence this is now a three year update. However the installing has somehow damaged Windows Defender and that will not now initialize. My questsions are therefore:

1. Is this a common problem?
2. How do I get Windows Defender to initialize
3. If I restore my machine to a point prior to downloading McAfee to rectify that fault will I lose three years worth of protection?
4. If I continue as frustrated as I am can I get my money back?

Thank you
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RE: Install problems

Hi
Sorry for the inconvenience, No it’s not a common problem but we would like to clarify

What is the version of OS (Operating system) you use?
Did you made any recent changes to the computer?
But did you tried to update the windows defender.
Steps
Check all the Windows services are enabled under System configuration utility.
Make sure Windows services are enabled under Microsoft services (start-run-services.msc)
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Hi..

 

1. Is this a common problem?



---not really.. but, you have XP or VISTA for that pc?

 

3. If I restore my machine to a point prior to downloading McAfee to rectify that fault will I lose three years worth of protection?



---no. you will still have your three years worth of protection. but before you can re-download mcafee, you first need to run the mcafee removal tool. (CLICK HERE for instructions)

 

4. If I continue as frustrated as I am can I get my money back?



---you can click on the link for CUSTOMER SERVICE at the top left of this page for that concern..


thank you..
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RE: Install problems

Hi

I am sorry for the dealy - but I have had difficulty getting back into the forums.

The computer is running on Windows Vista version 6.

I have made no changes to the compuyer - other than downoad McAfee.

I have no idea how to do the other things that you suggest.

The problems persists.
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Chat support

Hi

If you are not able to follow-up the instruction then you can also chat with live technician through online Chat support by clicking on following link http://service.mcafee.com/ServiceSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT
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RE: Chat support

thank you
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RE: Chat support

You're welcome happy
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RE: Chat support

The conversation with the technical support folk was very helpful and I hope that the problem has been resolved.

Thank you
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RE: Install problems

thank you for your help usually
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RE: Install problems

Closing the thread happy
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