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VinWin15
Level 7

Install Issue

I am trying to install McAfee 3-User Total Protection on to my Toshibia Laptop.  I have installed this onto another Laptop I own.  I go through the download from the web and I get the McAfee Installer Window to appear.  But the window keeps resetting, and when the speakers are on you can here the Windows 'click' as the window trys to reset.

I can not find any type of instal help on the McAfee website, via a live chat or phone support.  Is there a number for them?   It seems odd that a compay as large as this would not have any customer support besides this message board.

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7 Replies
Dinz
Level 16

Re: Install Issue

Hi,
Please provide me some information about the laptop, like;
What is the operating system Windows (Xp/vista/7) ?
Do you have any other security programs installed ?

Thanks,
Dinesh K
Mcafee Online Community Moderator

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Kalpana
Level 8

Re: Install Issue

Hello

To resolve this problem you need to run the mcafee preinstall tool

The link to the tool is  http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

After you run the tool you would be able to install mcafee.

Mcafee does provide technical support. If you could provide me the country you belong to i could help you with the phone number.

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Manoj_AR
Level 10

Re: Install Issue

You try the below steps:

Re-register the Script files:

Open CMD (Start->Run->CMD) If you are using Vista/Windows 7 type CMD in search bar and, right click on CMD from the search results and select Run as Administrator.

  • Type regsvr32 jscript.dll press enter button.
  • Type regsvr32 vbscript.dll press enter button.

Note: there is a space b/w regsvr32 and jscript and vbscript.

Try running the McAfee Pre-install tool from the below link.

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Try to install McAfee by saving the DMSetup on the desktop.

If still no go, the issue seems to be with IE you can try the IEFix tool from the below link.

http://windowsxp.mvps.org/utils/IEFix.zip

You can also try to install McAfee from a new Windows user account. Let me know the status once you tried this.

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johnrowan
Level 7

Re: Install Issue

I have managed to reinstall the items, but in the panic I paid my subscription twice - how do I contact someone to get a refund?  I have chased round the round but not managed to find a person or address or number.

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Manoj_AR
Level 10

Re: Install Issue

If you are from US then use the toll free number 866-622-3911 else you can use the below link to get the phone number for your country.

http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=PHONE

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johnrowan
Level 7

Re: Install Issue

No that link only gives me a US route, not a UK one.

John Rowan

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Manoj_AR
Level 10

Re: Install Issue

Hi you can use the UK Customer support number +44 207 949 0107

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