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Level 7

IM scanning is disabled

When I check my protection status it says IM scanning is disabled. When I click fix I get a message that "one or more problems cant be fixed due to an error". I have downloaded updates and it appears that all are up to date.

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Level 16

Re: IM scanning is disabled

Hi Dobian

Could you please provide us with the following details ;

What is  the operating system of the computer ?
How is the computer connected to Internet ?
Do we have any other security software installed ? (or in the past)

Additionally run McAfee Virtual technician from the here : and post me your session id .

Dinesh K
McAfee Online Community Moderator

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