When I check my protection status it says IM scanning is disabled. When I click fix I get a message that "one or more problems cant be fixed due to an error". I have downloaded updates and it appears that all are up to date.
Could you please provide us with the following details ;
What is the operating system of the computer ?How is the computer connected to Internet ?Do we have any other security software installed ? (or in the past)Additionally run McAfee Virtual technician from the here : http://mvt.mcafee.com and post me your session id .
Regards,Dinesh KMcAfee Online Community Moderator