cancel
Showing results for 
Search instead for 
Did you mean: 
Morten78
Level 7

I just bought this today - 'McAfee Internet Security : 1-year subscription'...

...and Firefox suddenly will not work at all.

I open a new browser window and nothing happens. The page comes up as normal, but it just shows the loading circle in the top left corner. I have tried rebooting, killing the browser in Task Manager, and just plain old waiting.

Nothing.

Can anyone help, please?

Cheers!

0 Kudos
3 Replies
Aldrin
Level 12

Re: I just bought this today - 'McAfee Internet Security : 1-year subscription'...

Sorry for the inconvenience caused, please clarify the following:

1.    What type of internet connection are you using? (e.g: DSL, Cable, Fiber Optic etc…)

2.    Do you have any other anti-virus/ security applications installed in your computer now?

3.    Are you having issues only with Fire Fox or even with Internet Explorer?

0 Kudos
deepu01
Level 7

Re: I just bought this today - 'McAfee Internet Security : 1-year subscription'...

Hi,

       If you installed the mcafee try restarting the computer in safemode with networking wther you are able to go online

Thanks

0 Kudos
exbrit
Level 21

Re: I just bought this today - 'McAfee Internet Security : 1-year subscription'...

First of all make sure that Firefox and Windows are all up to date.

Double-click the taskbar icon to open SecurityCenter

Click Web and Email Protection

Click Firewall

Click Program Permissions

Make sure that both Firefox and Internet Explorer have full access, use the Edit button if necessary.

Depending on what operating system and service pack this is you could try repairing the internet connection.  The method varies slightly from system to system.

0 Kudos