cancel
Showing results for 
Search instead for 
Did you mean: 

I can't update internet security and I don't know why

The program says my computer is at risk.

Everytime i try to upload it says:

"Checking for updates"

"Downloading updates"

But then it just says that my computer is at risk.

I can't understand why...please help!

And sorry for the tittle, the program is new i just bought it.

4 Replies
Dinz
Level 16
Report Inappropriate Content
Message 2 of 5

Re: I can't update internet security and I don't know why

Hi nathaliecad,

Please provide us with the below information, What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/wireless/cable)

Do you have any other security software installed in the computer ?

Do you receive any spyware/ virus alerts in the computer ?

Please run McAfee virtual technician from http://mvt.mcfee.com  and check if it fixed all reported issue, and do post your session id here.

Regards,

Dinesh K

McAfee Online Commuinty Moderator

Re: I can't update internet security and I don't know why

Hii,

the computer is connected to internet by wireless, I don't have any other security software.

I use windows 7.

Everyday I get 2 messages from my computer asking me about virus protection, everything's on in mcafee.

I tried to use virtual techinician but nothing changed 😕

Dinz
Level 16
Report Inappropriate Content
Message 4 of 5

Re: I can't update internet security and I don't know why

Hi ,

Please follow the below step , and let us know the status;

Click on Start - Start search and type run and press enter

In the open prompt type : drivers

Locate and double click on the folder etc

Right click on Host file and select Notepad to open with.

Make sure that the last line of your host file says 127.0.0.1 and you may delete any other additional entry if found and save the host file accordingly

Then,

Click on Start - Start search and type cmd

From the option , right click on cmd and select Run as administrator

In the command prompt window type the following : ping download.mcafee.com (note : there is a space after the word ping)

Check if you receive a valid reply from the site and not 127.0.0.1

Please keep me posted on the outcome of the ping status so that we could proceed further with this.

Regards,

Dinesh K

McAfee Online Community Moderator

Re: I can't update internet security and I don't know why

Everything's ok but nothing changed...